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Mahrab Hossain
Assistant Restaurant Manager
Kuala Lumpur
Summary
Dynamic Assistant Restaurant Manager with a proven track record at Mahrab Hossain, enhancing operational efficiency and elevating customer satisfaction. Skilled in cost controls and kitchen staff coordination, I excel in fostering teamwork and implementing innovative solutions. Achieved significant improvements in service quality and financial management, contributing to a notable increase in repeat business.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
Assistant Restaurant Manager
Mahrab Hossain
01.2022 - Current
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Managed team of up to 30 restaurant staff, maintaining exceptional customer service and quality standards.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Established rapport with guests through personalized interactions that led to repeat business.
- Analyzed daily sales figures and developed strategies to increase sales.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Fostered culture of excellence by recognizing and rewarding staff for outstanding performance.
- Developed loyalty program that encouraged repeat business and increased customer engagement.
- Managed inventory and negotiated with suppliers to reduce costs, ensuring profitability.
- Improved operational efficiency by introducing scheduling system that optimized staff allocation during peak hours.
- Implemented reservation system to streamline seating arrangements and enhance guest experience.
- Boosted sales of high-margin items by developing promotional strategies in collaboration with marketing team.
- Improved restaurant's online rating by responding promptly to customer feedback on various platforms.
- Fostered partnerships with local businesses for cross-promotion, enhancing community engagement and increasing foot traffic.
- Conducted regular staff meetings to communicate updates and gather feedback for continuous improvement.
- Streamlined communication between front-of-house and kitchen staff to improve order accuracy and speed of service.
- Improved table turnover rates by optimizing floor plans and reservation scheduling during peak dining periods.
- Reduced instances of order errors and improved customer satisfaction by implementing digital ordering system.
- Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
- Implemented staff training on allergen awareness and dietary requirements, improving customer service for guests with special dietary needs.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
Kuliarchar Govt. High School
Kishoregonj Dhaka BangladeshSkills
Opening and closing procedures
Food and beverage knowledge
Cost controls
Scheduling
Kitchen staff coordination
Workflow planning
Safe food handling
Food plating and presentation
Problem-Solving
Excellent Communication
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Data Entry
Interpersonal Communication
Dependable and Responsible
Certification
Secondary School Certificate
Interests
Timeline
Assistant Restaurant Manager
Mahrab Hossain
01.2022 - Current
Secondary School Certificate
05-2019
Kuliarchar Govt. High School