MAHESHA VARMA
Business Support Professional
Beranang
Each problem that I solved became a rule, which served afterwards to solve other problems.
Rene Descartes
Summary
CAREER OBJECTIVE
- High performing, strategic thinking professional with exceptional knowledge in writing, presenting, interpersonal communication skill and experience.
- Enthusiastic professional with proven ability to design, develop and deliver management KPI with variety of individuals in an organization by accessing needs.
- Respected and dedicated professional for employee development and team effectiveness to all level of organization.
- Remarkable achievement for highly valued projects by completing within the time frame and budget.
- Analyzing organization procedural and technology whereby capture every possible gap and turn those into opportunities for improvement.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Business Support Analyst
TDCX MALAYSIA SDN BHD
11.2022 - 09.2023
- Identified and managed service risks within company, recommending best practice enhancements and guidelines updates.
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns.
- Participated in employee relocation and transfer policy design, accounting for commercial business interests and employee well-being.
- Held meetings to communicate new policies and procedures to appropriate personnel.
- Liaised with human resource department to resolve employee conflicts and concerns in need of escalation.
- Designed onboarding process for new personnel, expediting full operational competency through standardized curricula.
- Enhanced profitability 60% through careful expense management modifications.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Executed analysis of risks and identified risk mitigation strategies.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Performed gap analysis to identify areas of improvement.
- Collaborated with stakeholders to define project objectives and criteria.
- Assessed business requirements to forecast annual budgetary operational costs.
Business Development Manager & Program Coordinator
RD RECOVERY ASIA SDN BHD
11.2019 - 11.2022
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Taught consultative recovery techniques to new and existing agents to build expertise.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Kept meticulous client notes and updated account information in company databases.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Achieved collection goals and service targets by cultivating and securing new strategies
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Event Project Manager
TETRA EXPONUS (M) SDN BHD
07.2018 - 10.2019
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Managed administrative logistics and procurements of events planning, event booking, and event promotions by using Vendormaster and SAP
- Assisted with company finance administration including, raising purchase orders, provide invoice, add on or cancelling a PO.
- Provided assistance with booking and arranging travel, transport and accommodation for the client and company.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Supported senior leadership and management by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Produced detailed proposals for clients to document timelines, suppliers and budgets.
- Initiated creative and innovative event deco setup based on internal capabilities.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Developed creative themes for events and created related activities to engage attendees.
- Provide assistance with meeting arrangements, agenda preparation, minutes of meeting, document control, organizing internal office events such as team building and festive celebrations.
- Managed new hire onboarding and providing support for setup and exit form for the resignation offboarding.
Business Development Executive
TETRA EXPONUS (M) SDN BHD
08.2017 - 07.2018
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Collaborated with sales and marketing departments to support client acquisition.
- Prepared presentations tailor made to client and niche specific contents as per requested.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Identified business development challenges and customer concerns for proactive resolution.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
- Used SalesForce to handle current portfolio and prospective leads.
- Achieved or exceeded company-defined sales quotas from 45%-120% figuratively.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Communicated with leadership teams by spearheading regular meetings to discuss objectives.
- Compiled product and customer data to generate informed profit projections.
- Reviewed client concerns and recommended appropriate changes to managers.
- Exceeded target individual average revenue goals year over year by 95% every month.
Sales and Marketing Representative
TETRADYNAMICS SUPPLIES & SERVICES
02.2015 - 05.2017
- Participated in skills development initiatives to promote team competence and success.
- Supported implementation of contests, events and other initiatives to build presence and reputation.
- Built local sales and marketing plan for each targeted district within defined territory.
- Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Conducted market research to identify customer needs and preferences.
- Provided support to marketing initiatives by producing creative content and copywriting.
- Planned meetings by developing schedules, establishing contacts and coordinating mailing lists.
- Monitored and reported on sales performance metrics to inform decision making.
- Implemented marketing strategies to generate leads and increase sales revenue by 150% giving the company about RM1 Million sales.
Debt Recovery Officer
AEON Credit Service
09.2011 - 03.2012
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Maintained consistently high success rate of collecting on overdue accounts.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Investigated customer credit references and approved credit lines.
- Entered client details and notes into system for interdepartmental access and review.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate by 150%
Education
BACHELOR OF BUSINESS (HONS) (ONGOING) - MARKETING
04.2001 -
FOUNDATION IN ENGINEERING (COMPLETED) - Electrical Engineering
04.2001 -
Sijil Tinggi Pelajaran Malaysia (STPM) - undefined
01.2010 - 01.2011
Sijil Pelajaran Malaysia (SPM) - undefined
01.2009 - 01.2009
Skills
Project Management
Business Development
Administrative Support
Presentation Development
Data Analytics
Effective Communication Skills
Performance Management
Sourcing Management
Risk Management
Inventory Management
Ability to Work Under Pressure
Problem Solving Skills
Creativity & Innovation
Effective Leadership Skills
Negotiation Skills
Accomplishments
- Management - Directed marketing and sales team of 12 direct reports. Supervised creation of marketing strategies/plans and ensured operations were within budget constraints.
- Managed to independently spearhead 15 events in one year worth RM1.5 Million
- Documented and resolve collection under target which led to consistent target achieved over 75% for each agents.
- Led team to meet 95% of SLAs by streamlining business processes and identifying areas for improvement.
- Reduced organizational operating costs by 50% by streamlining processes.
- Designed a workflow solution for RD RECOVERY ASIA, resulting increase in collection revenue by 40% every quarterly.
- Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
- Negotiated lucrative partnerships with few banking sectors as clients.
- Exceeded revenue targets by 150% in 3rd quarter of 2023.
- Achieved marketing campaign boost by introducing MailChimp for bulk email assignment to clients.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Support Analyst - TDCX MALAYSIA SDN BHD
11.2022 - 09.2023
Business Development Manager & Program Coordinator - RD RECOVERY ASIA SDN BHD
11.2019 - 11.2022
Event Project Manager - TETRA EXPONUS (M) SDN BHD
07.2018 - 10.2019
Business Development Executive - TETRA EXPONUS (M) SDN BHD
08.2017 - 07.2018
Sales and Marketing Representative - TETRADYNAMICS SUPPLIES & SERVICES
02.2015 - 05.2017
Debt Recovery Officer - AEON Credit Service
09.2011 - 03.2012
SMK. KAJANG HIGH SCHOOL - Sijil Tinggi Pelajaran Malaysia (STPM),
01.2010 - 01.2011
Sekolah Menengah Kebangsaan Engku Husain - Sijil Pelajaran Malaysia (SPM),
01.2009 - 01.2009
INTI INTERNATIONAL UNIVERSITY (NILAI) - BACHELOR OF BUSINESS (HONS) (ONGOING), MARKETING
04.2001 -
MULTIMEDIA UNIVERSITY - FOUNDATION IN ENGINEERING (COMPLETED), Electrical Engineering
04.2001 -