Maher Al-ghaberi

• worked on a 3D tire inspection as mine project and successfully achieved the main objective
• Worked in customer service. and dealing with the clints. I was responsible. for assisting customers with their inquiries, concerns, and issues.

• Collects data information such as names, email addresses, images, and phone numbers.
• Inputs the data into spreadsheets.
• Organizes data based on specific metrics.

Search for and investigate information contained in files

• Academic &career pathway counselling: including choosing the right program and university with a good reputation and fee structure.
• Student application service: managing required documents, tracking application status, and facilitating communication between students and institutions.
• Hospitality and accommodation service.
• Arrangement for airport pickup & clearance.

• Reviewing content on livestream platforms. The contents are reviewed thoroughly so it is in line with the policies and procedure complying with the requirement to ensure it would be a safe platform. for the end user.
• Responsible for reviewing and verifying the authenticity of content received via live streams.
• Responsible for the development, improvement, and maintenance of standards for the security of our online communities.
• Able to work independently and Strong technical knowledge with a keen eye for Detail

• Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
• language support, Translate documents and other content from Arabic to English and vice versa.