Mahenkumar Murugan

- Company / Project: C&W Services / National Parks (Call Centre)

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

- Company: Delta Airline (Live Messaging Specialist)

• Engaged with Delta Airlines customers through live chat, offering prompt and courteous assistance for various inquiries, including booking reservations, managing bookings, and issue resolution
• Demonstrated a thorough knowledge of Delta Airlines' products, services, and policies to provide accurate and relevant information to passengers
• Handled and resolved customer concerns, complaints, and requests efficiently, aiming for first-contact resolution
• Maintained adherence to Delta Airlines' quality assurance standards to meet or exceed service level expectations
• Utilized CRM and chat support software to manage customer interactions, document cases, and maintain accurate records
• Delta Airline (Live Messaging Specialist)

- Company/Project: Tasa Global Solution/Binance (Crypto Currency - Live Messaging Specialist)

• Provided solutions to customers through various communication channels
• Handled, escalated, and resolved critical cases in the APAC region with a focus on prompt response times
• Collaborated with various internal and external departments to deliver proper solutions to the audience
• Mapped out and reviewed existing operational processes across businesses to identify opportunities for improvement and enhance customer service experiences
• Managed and improved customer satisfaction by adapting to the situations explained by customers
• Supported internal stakeholders at various stages, including providing factual bases, structuring, issue identification, and solutioning

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.