Mahathir Jaih
Manager
Kuala Lumpur
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Unit Manager
SELECT SERVICE PARTNER MALAYSIA SDN BHD
01.2023 - 02.2024
- Responsible in sales target
- Coordinating daily Retail management operations
- Report to Operation Manager regarding operation issues
- Supervise Assistant Unit Manager, Unit Supervisor, Service Crew
- Monitor and maintaining costs of good
- Overseeing Cost of Labour
- Maintaining safety and food quality standards
- Responding efficiently and accurately to restaurant customer complaints
- Coordinate daily Front of the House and Back of the House restaurant operations
- Organizing schedules and keeping track of employee's hours
- Plan back up plan for shortage manpower
- Regularly review product quality
- Appraise staff performance and provide feedback to improve productivity
- Delivering superior food and beverage service and maximizing guest satisfaction
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Implement policies and protocols that will maintain future restaurant operations
- Repairing and maintenance
- Dealing with contractors / technician
- Issue Purchase Requisition and Purchase Order
- Attend meeting via google meet with brand Operation
- Attend Weekly meeting with GM
- Create Weekly and monthly Sales Performance Report.
Senior Manager
MELIUM GROUP
01.2017 - 11.2022
- Work closely with the Manager to ensure correct stock levels are available from central distribution area, to assist the operational retail and f&b team
- Responsible in sales target
- Coordinating daily Retail management operations
- Report to Operation Manager regarding operation issues
- Supervise Outlet Manager, Assistant Manager, Supervisor, FOH
- Monitor and maintaining costs of good
- Overseeing Cost of Labour
- Coordinating daily retail and f&b management operations
- Control operation outlet cost and identify measure to cut waste
- Ensure strict compliance with all relevant Hygiene and Safety legislation and requirements
- Ensure that the industry standard with regard to safety and hygiene
- Champion a training culture within the Food and Beverage team to ensure succession planning, and a culture that exceeds the very best the industry has to offer
- Will constantly review the product range to ensure that all key quality standards are maintained
- Managing Health & Safety and Food Hygiene, ensuring there is strict compliance with all legislation
- Will also collate and disseminate food safety alerts when appropriate and be responsible for ensuring departmental compliance with the group health and safety policy
- Manage the external food hygiene consultant, and the resulting reports
- Responsible for maintaining and helping enforce the agreed brand standards for each unit by conducting and managing monthly/weekly audits
- Representative for Special Events, working each special event as the departmental duty manager
- Involve all planning associated with each event, right through to delivery
- Responsible for all trade press subscriptions and ensuring relevant information is passed on to the Outlet Managers and Assistant Managers
- Liaise with the Sales and Marketing team and Food and Beverage Director to collate and respond to all customer correspondence, ensuring this is communicated to the entire Food and Beverage team, where appropriate
- Manage the incentive scheme, allocating and verifying spending and assisting in report analysis on stock and sales
- Take full responsibility for managing and meeting all committed budgets related to the outlet staff
- Act as a purchasing officer and budget controller for the restaurant, creating a professional relationship with all suppliers
- Assist in the planning and implementation of new ideas and menu specifications each season, working closely with Central Support to ensure they fit with guidelines and are to the high quality our guests expect
- Review products delivered to ensure KPIs are met and take up any shortcomings with suppliers
- Provide constant leadership, counselling, advice and feedback to all person in charge
- Provide an environment of openness and trust, with constant feedback and performance coaching.
Department Manager
H&M RETAIL SDN BHD
04.2013 - 11.2016
- Strengthen the demand of product within my area and must sales growth of it
- Follow up Shop Info (Kpi, SOB)
- Ensure all visual merchandise following SOP
- Read the memo and log book daily to keep updated on all current information, Shop meeting/Briefing
- Check the weekly duty roster and ensure the shift followed accordingly
- To take charge for merchandise department follow shop info (TREND)
- To manage and supervise the work progression of the staff under supervision in aspect attendance, attitude and discipline
- To plan duty roster for staff and do backup plan for any shortage of manpower
- To update any progress or issue to immediate superior (Store Manager)
- Ensuring all the closing report signed and submit to Cash Department(COR)
- Training staff, enforcing organization rules and regulation within department.
Education
Bachelor of Security enforcement Management W/Honors -
NORTH BORNEO UNIVERSITY COLLEGE
Sijil Pelajaran Malaysia (SPM) - undefined
SMK TEKNIK LIKAS KOTA KINABALU SABAH
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Team Management
Flexible and Adaptable
Multitasking
Multitasking Abilities
Supervision and leadership
Calm Under Pressure
Certification
Train the Trainer Certification
Availability
Ready to Go
Currentremuneration
RM6000
Personal Information
- Age: 36
- Date of Birth: 04/23/87
- Nationality: Malaysia
- Marital Status: Married
Languages
Bahasa Malaysia
English
Filipino
References
- MR WAN AZAN, HEAD OF OPERATION MANAGER (SSP MALAYSIA), 01133255539
- MR AZMIL, HEAD OF OPERATION (MELIUM GROUP), 01160763616
Timeline
Unit Manager
SELECT SERVICE PARTNER MALAYSIA SDN BHD
01.2023 - 02.2024
Senior Manager
MELIUM GROUP
01.2017 - 11.2022
Department Manager
H&M RETAIL SDN BHD
04.2013 - 11.2016
Bachelor of Security enforcement Management W/Honors -
NORTH BORNEO UNIVERSITY COLLEGE
Sijil Pelajaran Malaysia (SPM) - undefined
SMK TEKNIK LIKAS KOTA KINABALU SABAH
Train the Trainer Certification
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