Mahatharsnedevi Ravindran
Chua,Selangor
Summary
My objective is to work in an environment which I can see my skill for challenging position. I am a very ambitious person to improve my skills up to date. To move forward as best performer in a organizations. Willing to take the challenging position for self improvement and organizations. Would like to learn more on information technologies. Would like to enhance my carrier as a long term in an organization. Would like to be a more successful person. Would like to enhance the leadership quality in myself.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Officer
Singapore Telecommunications
Singapore
12.2022 - 06.2024
- Able To Handle inbound call and satisfaction customer inquiries
- Able to handle inbound chats and satisfaction customers inquirie
- Good In Team Work
- Able To Achieve KPI monthly and service excellent performance
- Good To Achieve the productivity on inbound calls
- Good oral communication skills in English,Malay,Tamil and Mandarin
- Technical train able to do troubleshooting for home internet services
- Good in Product knowledge
- Good in active listening
- Good in cross-sell products.
Customer Relations Officer
Hong Leong Contact Center
Petaling Jaya
06.2022 - 11.2022
- Able To Handle inbound call and satisfaction customer inquiries
- Good In Team Work
- Able To Achieve KPI monthly
- Good To Achieve the productivity on inbound calls
- Good oral communication skills in English,Malay,Tamil and Mandarin.
IT SUPPORT
Voicecom global sdn bhd
Kuala Lumpur
12.2019 - 06.2022
- Good oral communication skills in English
- Good in handling customer
- To do re-troubleshoot the connections failure to customer
- To ensure the customer satisfaction was reached.
Clark
Anytime holiday sdn bhd
Langkawi
02.2019 - 10.2019
- Good oral communication skills in English and mandarin
- Good in handling customer
- To do quotation to customer
- To ensure the customer satisfaction was reached
- To reply customer email
- To approach the customer with highly positive way
- To do cross selling in all road show and event
- To ensure clean homestay to customer
- To cultivate the best performer in the office.
Supervisor
Top
Langkawi
01.2018 - 12.2018
- Good in handling customer
- To do re-troubleshoot the connections failure to customer
- To ensure the customer satisfaction was reached
- To promote the maxis products to customer
- To approach the customer with highly positive way
- To do cross selling in all road show and event
- To ensure that the target meet in each every calendar
- To cultivate the best performer in the office
- To check the approval credit cards using system
- Has been be a best performer in the team and HQ
Education
Sijil Pelajaran Malaysia - undefined
Sekolah Menangah Kebangsaan Mahsuri Langkawi
01.2013 - 12 2017
Skills
information technologies
Microsoft Office
oral communication
Communication Skills
Creative Problem
self improvement
leadership
ambitious person
Team Work
Active listening
Lastname
Ravindran
Personal Information
- Date of Birth: 06/07/00
- Nationality: Malaysian
Timeline
Senior Customer Service Officer
Singapore Telecommunications
12.2022 - 06.2024
Customer Relations Officer
Hong Leong Contact Center
06.2022 - 11.2022
IT SUPPORT
Voicecom global sdn bhd
12.2019 - 06.2022
Clark
Anytime holiday sdn bhd
02.2019 - 10.2019
Supervisor
Top
01.2018 - 12.2018
Sijil Pelajaran Malaysia - undefined
Sekolah Menangah Kebangsaan Mahsuri Langkawi
01.2013 - 12 2017