MAHAMAFITREE MAEROHYALA
Kuala Lumpur
Summary
Motivated team player with strong communication and active listening skills. Facilitates collaboration among diverse groups and supports project management efforts. Committed to ethical judgement and delivering high-quality outcomes.
Overview
5
5
years of professional experience
Work History
Advisor I - Content Moderator
SCGS (MALAYSIA) SDN BHD
Kuala Lumpur
05.2023 - Current
- Organize, categorize, and publish content and information using specific tools and channels.
- Review, classify and/or eliminate highly sensitive content.
- Understand and remain updated on changing client policies and guidelines.
- Investigate, resolve, and relay complex content issues to the Moderations team within agreed-upon turnaround times and standards of quality.
- Participate in process improvement initiatives that improve quality and efficiency of work.
Foreign Affair Official
Ministry of Social Development and Human Security
Bangkok
08.2022 - 02.2023
- Conducted general administration including email writing, answering phone calls and managing data.
- Facilitated communication between government agencies, locals and organisations.
- Provided project coordination support to key work programmes.
Receptionist (Intern)
Centara Grand Beach Resort & Villas Krabi
Krabi
04.2021 - 06.2021
- Greeted guests upon arrival, provided check-in assistance, and directed to rooms, enhancing guest experience.
- Handled reception phone calls to answer questions, resolve complaints and redirect calls.
- Conducted check-out procedures, issued invoices, and collected feedback to improve future guest experiences.
Education
Bachelor Degree in Arts - English, International Relations
Prince of Songkla University
Pattani, Thailand04-2022
Skills
- Content moderation
- Policy compliance
- Content analysis
- Communication facilitation
- Social media monitoring
- Ethical judgment
- Content classification
- Team collaboration
- Geopolitical knowledge
- Decision making
- Active listening
Languages
English
Upper Intermediate
B2
Thai
Proficient
C2
Malay
Advanced
C1
Activities
- Student Administrative Board of PSU, Pattani, Thailand, Member, 2021-08-01, 2022-04-30, Welcoming students from international colleges., Organizing activities for international students.
- Volunteer Camp, Pattani, Thailand, Participant, 2020-03-01, 2020-03-31, Donating educational instruments to the students., Building the new library and provide the knowledge to the students for 1 week.
Timeline
Advisor I - Content Moderator
SCGS (MALAYSIA) SDN BHD
05.2023 - Current
Foreign Affair Official
Ministry of Social Development and Human Security
08.2022 - 02.2023
Receptionist (Intern)
Centara Grand Beach Resort & Villas Krabi
04.2021 - 06.2021
Bachelor Degree in Arts - English, International Relations
Prince of Songkla University