MAGRATE ANAK KETIJEN
Customer Service Support (Order Processing)
Johor Bahru, Johor
Summary
Experienced with handling customer inquiries and support efficiently. Utilizes strong communication skills to address and resolve customer concerns. Knowledge of maintaining positive customer experience and fostering loyalty.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Customer Service Support Representative
GN ReSound (Malaysia) Sdn Bhd
09.2021 - Current
- the bridge between customers and internal teams to ensure that every order is processed accurately & delivered on time
- handle inquiries, resolve issues, and maintain smooth communication across departments to guarantee customer satisfaction.
- Process customer orders accurately via Microsoft Outlook, or online platforms via Sales Force ensuring timely fulfillment and delivery.
- Work closely with internal logistics and warehouse teams to track shipments, resolve delays, and manage returns or replacements.
- Respond to customer inquiries regarding order status, delivery timelines, and product availability
- Resolve order related issues such as delays, discrepancies, or returns
- Provide proactive updates and follow-ups to ensure a positive customer experience
- main customer focus is on regions such as Europe, Australia, and New Zealand (AU/NZ)
General Clerk
SKP PLAS SDN BHD
06.2020 - 09.2021
- Handling paperwork, filing, and documentation
- Maintain accurate records and documentation
- Contributed to a positive work environment through excellent interpersonal skills and collaborative teamwork efforts.
- Maintained supplies inventory by regularly checking stock levels and placing orders when necessary to prevent shortages.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Request quotations from suppliers based on procurement needs
- Provided exceptional support during company audits by organizing necessary documentation and assisting auditors as needed.
Cash Management Officer
Certis Cisco Secure Logistics Pte Ltd
04.2018 - 02.2020
- Operate cash sorting machines to process banknotes and coins
- Pack cash into boxes and cartridges for delivery
- Move cash boxes, coin bags, and other heavy items (5–12kg) as needed
- Support internal audits and compliance checks related to cash handling
Education
DIPLOMA IN PLANTING MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (MELAKA) KAMPUS JASIN
Jasin, Melaka, Malaysia 04.2001 -
SPM
SMK SKUDAI
Skudai, Johor, Malaysia01-2015
UPSR
SJK (C) PU SZE
Skudai, Johor, Malaysia01-2009
Skills
Complaint handling
Problem-solving
Time management
Multitasking Abilities
Management skills
Additional Information
Have attended various courses such as:
- Lean Foundation & Bottleneck Analysis Training (7 August 2025)
- MS Excel Intermediate & Advance Training (16 - 17 July 2025)
- ISMS Information Security Awareness Training (8 June 2025)
- Ethics Guide training (28 Feb 2025)
- Quality Mindset Training (16 Jan 2025)
Sales Force Training (23 July 2024)
Electrostatic Discharge (ESD) Training (14 May 2023)
Timeline
Customer Service Support Representative
GN ReSound (Malaysia) Sdn Bhd
09.2021 - Current
General Clerk
SKP PLAS SDN BHD
06.2020 - 09.2021
Cash Management Officer
Certis Cisco Secure Logistics Pte Ltd
04.2018 - 02.2020
DIPLOMA IN PLANTING MANAGEMENT
UNIVERSITI TEKNOLOGI MARA (MELAKA) KAMPUS JASIN
04.2001 -
SPM
SMK SKUDAI
UPSR
SJK (C) PU SZE
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