Maggie Yii Lum Mei Yee
Telemarketing
Ipoh, Perak,08
Summary
Dynamic and self-motivated professional with a proven track record at Kl Company, excelling in communication and collaboration. Enhanced customer satisfaction through exceptional service and developed a comprehensive customer service manual. Highly organized and detail-oriented, with a passion for continuous learning and fluency in English, Malay, and Chinese.
Overview
15
15
years of professional experience
Work History
Telemarketer
Kl Company
2022.08 - 2025.05
- Followed up with customers to solicit further sales.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Recorded and updated customer information in online systems.
- Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
- Increased sales conversion rates by effectively communicating product benefits and special offers.
Customer Service
Kl Company
2019.09 - 2021.04
- Increased referral rates through exceptional customer service and communication skills.
- Developed customer service manual to standardize procedures across all departments.
- Provided friendly and attentive customer service, resulting in repeat patronage.
- Collaborated with customer service team to achieve seamless customer experience.
- Delivered exceptional customer service, resulting in increased client satisfaction scores.
Purchasing Assistant
Seremban Company
2016.02 - 2018.07
- Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
- Resolved discrepancies between purchase orders and invoices promptly, maintaining a high level of accuracy in financial records.
- Maintained complete documentation and records of all purchasing activities.
- Improved supplier relationships through regular communication and transparent dealings.
Cashier
Trading Company
2010.02 - 2015.04
- Resolved customer complaints effectively, resulting in increased customer loyalty and retention.
- Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
- Maintained detailed records of customer interactions for reference in future support scenarios.
- Developed rapport with customers by actively listening to their concerns and empathizing with their situations.
Education
No Degree - Science
SMK RANTAU
NEGERI SEMBILAN 2001.04 -
Skills
*A self -motivated professional
sense of responsibility and committed
*excellent skills in communication and collaoration
*highly organized and able to protize-detail priented
*extra languange in english,malay,chinese
*passion for continuous learning and personal growth
Timeline
Telemarketer
Kl Company
2022.08 - 2025.05
Customer Service
Kl Company
2019.09 - 2021.04
Purchasing Assistant
Seremban Company
2016.02 - 2018.07
Cashier
Trading Company
2010.02 - 2015.04
No Degree - Science
SMK RANTAU
2001.04 -