Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Maggie Yii Lum Mei Yee

Telemarketing
Ipoh, Perak,08

Summary

Dynamic and self-motivated professional with a proven track record at Kl Company, excelling in communication and collaboration. Enhanced customer satisfaction through exceptional service and developed a comprehensive customer service manual. Highly organized and detail-oriented, with a passion for continuous learning and fluency in English, Malay, and Chinese.

Overview

15
15
years of professional experience

Work History

Telemarketer

Kl Company
2022.08 - 2025.05
  • Followed up with customers to solicit further sales.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Generated new leads through targeted cold calling efforts, expanding the company''s client base.
  • Recorded and updated customer information in online systems.
  • Supported fellow team members by offering encouragement, sharing best practices, and participating in group training sessions.
  • Increased sales conversion rates by effectively communicating product benefits and special offers.

Customer Service

Kl Company
2019.09 - 2021.04
  • Increased referral rates through exceptional customer service and communication skills.
  • Developed customer service manual to standardize procedures across all departments.
  • Provided friendly and attentive customer service, resulting in repeat patronage.
  • Collaborated with customer service team to achieve seamless customer experience.
  • Delivered exceptional customer service, resulting in increased client satisfaction scores.

Purchasing Assistant

Seremban Company
2016.02 - 2018.07
  • Prepared purchase orders accurately and followed up with suppliers to confirm receipt and delivery schedules.
  • Resolved discrepancies between purchase orders and invoices promptly, maintaining a high level of accuracy in financial records.
  • Maintained complete documentation and records of all purchasing activities.
  • Improved supplier relationships through regular communication and transparent dealings.

Cashier

Trading Company
2010.02 - 2015.04
  • Resolved customer complaints effectively, resulting in increased customer loyalty and retention.
  • Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
  • Maintained detailed records of customer interactions for reference in future support scenarios.
  • Developed rapport with customers by actively listening to their concerns and empathizing with their situations.

Education

No Degree - Science

SMK RANTAU
NEGERI SEMBILAN
2001.04 -

Skills

*A self -motivated professional

sense of responsibility and committed

*excellent skills in communication and collaoration

*highly organized and able to protize-detail priented

*extra languange in english,malay,chinese

*passion for continuous learning and personal growth

Timeline

Telemarketer

Kl Company
2022.08 - 2025.05

Customer Service

Kl Company
2019.09 - 2021.04

Purchasing Assistant

Seremban Company
2016.02 - 2018.07

Cashier

Trading Company
2010.02 - 2015.04

No Degree - Science

SMK RANTAU
2001.04 -
Maggie Yii Lum Mei YeeTelemarketing