Mageswary Suppiah

Product and service knowledge Make an outbound call and email to all associate professor doctor for MPN card (MAJLIS PROFESOR NEGARA) :- UM/UPM/UKM/USM/UTM/UIAM/UUM/UNIMAS/UPSI/UMS/USIM/UITM/UMTPM/UMTPM

Demonstrations To provide appropriate financial solutions to existing Premier Banking customers and expand the new Premium customers via various marketing initiatives

B2B sales To create an opportunity and strategy to develop new sales and consistently increase individual achievement Approach high-net-worth customer for the Premium Cards

Customer oversight

Procedure implementation Company Name : Malayan Banking Berhad Name : Mageswary Suppiah Position Title : Marketing Executive, Platinum Portfolio/Premium Tenure with Maybank : June 2012 – Feb 2022 (10) years Current Pay : RM6100 Principal card 2019 : (53) PP : (Jan 2019 – Dec 2019) Principal card 2020 : (85) PP : (Jan 2020 – Dec 2020) Principal card 2021 : (105) PP : (Jan 2021 – Dec 2021) Principal card 2022 : (16) PP : (Jan 2022 – Feb 2020) Supplementary 2019 : (80) Supplementary (Jan 2019 – Dec 2019) Supplementary 2020 : (115) Supplementary (Jan 2020 – Dec 2020) Supplementary 2021 : (107) Supplementary (Jan 2021 – Dec 2021) Supplementary 2022 : (25) Supplementary (Jan 2022 – Feb 2022) Cards Acquisition: Calling customer to win back and retain card and offer additional Maybank product/ cross sales on supplementary cards Save A Card (SAC): Oversee end-to-end implementation of Save-A-Card campaign for Platinum base Welcome Bonus Points (300MR points): Track Membership Rewards Points credited to Cardmembers’ account as part as Welcome Offer for Platinum Charge Card members Priority Pass: To prepare the Priority Pass for card members upon received the request from all touch Points - Maybank Group Customer Care (MGCC), Private Banking Centre (PBC) and Maybank Premier Wealth Centre (PWC), Customer Engagement (CE) and MBB card services MGCC Enquiries: As liaison between Priority Pass team and MGCC team in confirming the Priority Pass access lounge for Platinum Card Member Complaints: To resolve complaints/disputes with regard to the AMEX Platinum Charge Card from MGCC, Customer Engagement, Branches, etc Invoice: Prepare invoice for Ultimolimo Tours & Transport Sdn Bhd – Amex Platinum Charge card customers Event Preparation/ Event Invitations (RSVP): Assist Product Managers to coordinate and support event preparation prior to the event To confirm RSVP before the event with the respective event committee To perform exclusive invitation call on ad-hoc basis Manage event RSVP from Platinum Amex Concierge and MGCC, including tele-marketing to perform exclusive invitation call for selected Platinum and Premier Card members Campaign Fulfilment: Cash back campaign – Credit the fulfilment for Amex Platinum RCP Magazine Distribution: Act as an OIC to manage distribution of magazines like Tatler and Departures to distribute to internal statff- HODs and EXCO members and also external distribution to selected Card members via Intercity Company Card Account: Monitoring the Company’s employees’ Charge Card account eg To check with Commercial Card Team to confirm on the Nestle's employees' Platinum Charge Card account and to issue invoice to Nestle Programme Information Bulletin (PIB): Prepare PIBblast to internal stakeholders (Maybankers especially MGCC and SME Support) eDM Blast: EDM blast to Amex Platinum Cardmembers - For promotion and event related information/invitation to Cardmembers /LISA: Upload all promotion/article on LISA Year End Summary of Charges (YESOC) : To coordinate the preparation of annual statement (hardcopy and softcopy) for Platinum and Gold Charge Card This statement will be used for Income Tax purposes Basically, YESOC for credit card will be attached in the Jan statement every year Charge Card YESOC is a stand-alone which targeted to out to CM in February/March OIC will raise the TECHNOLOGY USER REQUEST FORM and USER REQUEST SPECIFICATION somewhere in Oct The purpose is to run sample of charge card YESOC – Year-end summary of charges statement from production for hard copy statement and EBPP statement Charge Card YESOC will be assist by Marketing Team-Mageswary Suppiah The TECHNOLOGY USER REQUEST FORM and USER REQUEST SPECIFICATION will be signed and then pass to Card Technology at 21st Floor (Foo Kian Loong) Card Technology will send the request to Card Technology at 21st Floor (Mohd Nizam Bin Adnan) Card Technology will prepare the FRD If FRD is ok, Card Technology will raise CIT Demand to IT IT will come with the mandays and Customer Engagement will sign the IT Mandays Sign Off Form The checking for YESOC is based on production data Upon checking, if all data is correct will proceed for checking at Intercity on February on yearly basis If there is any differ in the amount, case will be highlight to IT in order for them to rectify The checking at Intercity will consist from Risk and Compliance Upon checking at Intercity, if all the data is accurate, then OIC will give instruction to print the statement accordingly If the data differ, the OIC need to check with IT the next working day and update Intercity on the printing status after checking with Unit Head and Section Head If the case is only for 1 or 2 account, Instruction will be given to print the hard copy statement and IT need to rectify for next year YESOC Premium Team will work with (Vendor) from RIS communication on the Year end summary of charges - Creation of Collaterals Artwork – Sample on the visuals, logo and card face We will get approval from Amex Singapore team the FA for the YESOC Amex Platinum Charge card and Amex Gold Charge card will send for the printing annual statement Vendor had fulfilled our requirement as being the lowest cost printers among other printers Vendor understands our needs and quality products Vendor will prepare the Quotations for YESOC early basis request project which commenced early January as we are still practicing in acquire only one for our YESOC request Report /Post mortem will be send to Unit Head/Section Head/IT once the statement cycle for February ends Staff Name : Mageswary Suppiah Job Designation : Executive 1 Save A Card (SAC) Oversee end-to-end implementation of Save-A-Card campaign (Bonus Points or Annual Fee redemption) for Amex Platinum Charge card base- Therefore Shared cards Privileges and benefits to make cardmembers accept the Amex offers as per our SAC GRID the option as per be