Summary
Overview
Work History
Education
Skills
Timeline
Generic
Magendraw Gobe

Magendraw Gobe

Sitiawan

Summary

Dynamic consultant with expertise in branding strategy and safety compliance, honed at Vale Malaysia Minerals Sdn Bhd. Proven ability to enhance brand visibility through effective event coordination and graphic design. Skilled in staff management, fostering strong relationships, and driving successful marketing initiatives, resulting in increased engagement and customer satisfaction.

Overview

25
25
years of professional experience

Work History

Consultant

Signco Sdn Bhd
Sitiawan, Perak
04.2025 - Current
  • Consultant for Vale Malaysia Minerals Sdn Bhd and Signco Sdn Bhd, providing advice on branding, and safety in installing printing materials such as signages and billboards.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Maintained positive working relationship with fellow staff and management.

Communications Analyst

Vale Malaysia Minerals Sdn Bhd
Lumut, Perak
05.2018 - 03.2022
  • Collaborated with internal teams to ensure brand consistency across all platforms.
  • Maintained relationships with key influencers and journalists to facilitate positive coverage of the organization's activities.
  • Researched emerging technologies related to communications tactics and created reports outlining findings.
  • Updated employees on communication protocols.
  • Organized events such as webinars, workshops, product launches and conferences to promote brand awareness.
  • Managed the production of marketing materials, including brochures, flyers, posters, newsletters, and websites.

Graphic Designer

Uzma Engineering Sdn Bhd
Sitawan, Perak
11.2017 - 05.2018
  • Provision of Graphic designer for Vale Malaysia Minerals Sdn Bhd

  • Submitted design ideas to plan projects with customers and managers.
  • Created print materials, such as brochures, flyers, and business cards, from concept to completion.
  • Executed photo editing and manipulation tasks to enhance visual content.
  • Used digital camera to produce layout prints for clients.
  • Fostered relationships with retail clients through effective communication, negotiation and collaboration.
  • Produced projects for advertising and informational purposes.
  • Oversaw product design, print design and marketing collateral from concept to completion.

Hotel Manager

Mornington Hotel Sitiawan
Sitiawan, Perak
11.2014 - 12.2016
  • Conducted daily meetings with front desk and housekeeping personnel to discuss arrivals, special requests and operational challenges.
  • Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
  • Developed strategic plans for increasing occupancy rates and improving overall profitability.
  • Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
  • Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
  • Handled guest complaints and offered complimentary services for hardship cases.
  • Administered new hire paperwork and maintained employee files.
  • Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.

Floor Manager

McDonald's Malaysia
Sitawan, Perak
05.2010 - 10.2014
  • Created daily work schedules for staff members according to the needs of the business.
  • Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
  • Implemented quality control measures to uphold company standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Coached team members on customer service techniques and provided feedback on performance.
  • Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.

Guest Service Representative

The Flamingo Hotel Sitiawan
Sitawan, Perak
05.2002 - 02.2010
  • Greeted walk-in and phone guests, determining interests and needs.
  • Assisted guests with check-ins and check-outs in a timely manner.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Organized special requests such as wake up calls, extra pillows, cribs.
  • Handled customer complaints professionally and efficiently.

Guest Service Representative

The Orient Star Lumut
Sitawan, Perak
03.2000 - 03.2002
  • Greeted walk-in and phone guests, determining interests and needs.
  • Check in - check out guest.
  • Attending guests complain.

Education

Professional Drone Operator

Drone Academy Asia
Kuala Lumpur
02-2020

Aerial Mapping & Surveying

Drone Academy Asia
Kuala Lumpur
02-2020

Guess Room Cleaning Procedurs

Mahtec Training Centre
Kuala Lumpur
10-2016

Advanced Shift Management Course

McDonald's Malaysia Sdn Bhd
Kuala Lumpur
11-2010

Basic Shift Management Course

McDonald's Malaysia
Kuala Lumpur
10-2010

High School Diploma -

Keris Institute Ipoh
Ipoh
05-2000

Tingkatan 1 - Tingkatan 5

S.M.K.M ACS Sitiawan
Perak
12-1998

Darjah 1 - Darjah 6

S.R.K ST FRANCIS SITIAWAN PERAK
PERAK
12-1993

Skills

  • Branding strategy
  • Safety compliance
  • Staff management
  • Safety regulations
  • Quality assurance
  • Graphic design
  • Event coordination
  • Digital marketing
  • Customer relationship management
  • Work Planning and Prioritization
  • Professional Drone pilot

Timeline

Consultant

Signco Sdn Bhd
04.2025 - Current

Communications Analyst

Vale Malaysia Minerals Sdn Bhd
05.2018 - 03.2022

Graphic Designer

Uzma Engineering Sdn Bhd
11.2017 - 05.2018

Hotel Manager

Mornington Hotel Sitiawan
11.2014 - 12.2016

Floor Manager

McDonald's Malaysia
05.2010 - 10.2014

Guest Service Representative

The Flamingo Hotel Sitiawan
05.2002 - 02.2010

Guest Service Representative

The Orient Star Lumut
03.2000 - 03.2002

Professional Drone Operator

Drone Academy Asia

Aerial Mapping & Surveying

Drone Academy Asia

Guess Room Cleaning Procedurs

Mahtec Training Centre

Advanced Shift Management Course

McDonald's Malaysia Sdn Bhd

Basic Shift Management Course

McDonald's Malaysia

High School Diploma -

Keris Institute Ipoh

Tingkatan 1 - Tingkatan 5

S.M.K.M ACS Sitiawan

Darjah 1 - Darjah 6

S.R.K ST FRANCIS SITIAWAN PERAK

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