Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Magdalen Benjamin

Papar

Summary

Experience in engaging with client during my first work as executive admin has thought me a lot in communication skills, teamwork and time management. As a fresh graduate in electric and electronic field, I'm looking forward to have a opportunity to work in this field to have more exposure towards this industry. Dependable employee seeking opportunity to expand skills and contribute to company success.

Overview

4
4
years of professional experience

Work History

ANALYST, TECHNICAL SERVICE

Tridimas Sdn Bhd
08.2024 - Current
  • Responded to customer inquiries and provided technical assistance over live chat.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

ANALYST, TECHNICAL SERVICES (HELPDESK)

ML TRIDIMAS SDN BHD
01.2023 - 06.2024
  • Provide First-Level support for helpdesk + Provide live technical support on technical issues (system issue/hardware issue/software issue).
  • Monitoring and remote to identify and provide solution for system issue via live communication (messenger apps)
  • Broke down and evaluated user problems, personal expertise, and probing questions.
  • Responded to client inquiries and provided technical assistance over live communication per day and 24/7 nonstop.
  • Assist installation and configured operating systems and software applications.

EXECUTIVE ADMIN

SECOV ENGINEERING SDN BHD
01.2022 - 08.2022
  • Recorded and followed up meeting actions
  • Took messages from clients and relayed them to relevant staff promptly
  • Helped staff with special projects by setting up schedules and organising resources.
  • Managed new hire training and onboarding to educate employees on company policies and procedures.
  • Organised data and modelled information for use in key decision-making.

INTERNSHIP

SESB TANJUNG ARU
07.2020 - 11.2020
  • Observe decommissioning transformer
  • Learned how PPB receive complaint from customer
  • Observe inspection done by engineer and learn about written complaint
  • Observe work steps repair for underground cable.

Education

Diploma of Higher Education - DIPLOMA ELECTRIC AND ELECTRONIC ENGINEERING

POLITEKNIK KOTA KINABALU

SPM - Secondary Education

SMK MAJAKIR PAPAR

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Customer Service
  • Data Entry

Languages

English
First language
Malay
Proficient
C2

Timeline

ANALYST, TECHNICAL SERVICE

Tridimas Sdn Bhd
08.2024 - Current

ANALYST, TECHNICAL SERVICES (HELPDESK)

ML TRIDIMAS SDN BHD
01.2023 - 06.2024

EXECUTIVE ADMIN

SECOV ENGINEERING SDN BHD
01.2022 - 08.2022

INTERNSHIP

SESB TANJUNG ARU
07.2020 - 11.2020

Diploma of Higher Education - DIPLOMA ELECTRIC AND ELECTRONIC ENGINEERING

POLITEKNIK KOTA KINABALU

SPM - Secondary Education

SMK MAJAKIR PAPAR

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Magdalen Benjamin