MAELISA KWAN MEI LING KWAN

• Increased customer satisfaction by providing efficient and friendly service at the counter.
• Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
• Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
• Maintained stock and replenished workstation products.

• Contact customers: Reach out to potential and existing customers to promote products or services
• Explain products: Describe the benefits of products or services, and answer questions about pricing and shipping
• Take payment: Obtain payment information if necessary
• Maintain records: Keep track of customer contact lists and records of customer accounts
• Follow up: Follow up with previous customers for potential
• Communicate with management: Communicate questions, concerns, or issues to supervisory staff

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Described product and service details to customers to provide information on benefits and advantages.
• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

• Review documents: Check that documents are complete, accurate, and relevant
• Generate reports: Create summaries or reports from data
• Communicate: Contact clients or other departments to get information or solve issues
• Follow up: Resolve issues like missing or inaccurate information
• Comply with regulations: Ensure compliance with all relevant laws, rules, and regulations

Qualifications

• Strong attention to detail
• Excellent written and organizational skills
• Ability to learn new topics quickly
• Effective communication skills