Summary
Overview
Work History
Education
Skills
Timeline
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MAELISA KWAN MEI LING KWAN

Kuala Lumpur

Summary

With a proven track record at AIG Malaysia, I excel in enhancing customer satisfaction and resolving issues efficiently, showcasing strong problem-solving and communication skills. My experience spans front counter service to senior client services, demonstrating adaptability and a keen eye for detail, ensuring compliance and excellence in customer engagement. Offering excellent communication and problem-solving abilities. Driven and strategic thinker with strong aptitude for leadership and innovation. Possesses deep understanding of business operations and financial planning. Proven track record of delivering impactful results through collaborative efforts and strategic initiatives. Driven to always be improving business operations. Professional executive with comprehensive experience , team collaboration, and driving business growth. Renowned for adaptability, effective communication, and problem-solving. Adept at optimizing processes, enhancing productivity, and leading high-performing teams to achieve measurable results.

Overview

20
20
years of professional experience

Work History

FRONT COUNTER OFFICER

Crystal Quest Sdn. Bhd
08.2005 - 10.2007
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
  • Maintained stock and replenished workstation products.

Telemarketing Executive

AIG MALAYSIA
06.2014 - 09.2014
  • Contact customers: Reach out to potential and existing customers to promote products or services
  • Explain products: Describe the benefits of products or services, and answer questions about pricing and shipping
  • Take payment: Obtain payment information if necessary
  • Maintain records: Keep track of customer contact lists and records of customer accounts
  • Follow up: Follow up with previous customers for potential
  • Communicate with management: Communicate questions, concerns, or issues to supervisory staff

Customer Service Executive

VADS BERHAD
09.2015 - 10.2018
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

SENIOR EXECUTIVE CLIENT SERVICES UNIT

Malaysia Expatriate Service Centre (MYXpats)
11.2018 - Current
  • Review documents: Check that documents are complete, accurate, and relevant
  • Generate reports: Create summaries or reports from data
  • Communicate: Contact clients or other departments to get information or solve issues
  • Follow up: Resolve issues like missing or inaccurate information
  • Comply with regulations: Ensure compliance with all relevant laws, rules, and regulations

Qualifications

  • Strong attention to detail
  • Excellent written and organizational skills
  • Ability to learn new topics quickly
  • Effective communication skills


FAMILY BUSINESS

BUSINESS
03.2009 - 10.2013

Education

High School Diploma -

SRJK C SYN HUA
Sandakan, Sabah, Malaysia
04.2001 -

High School Diploma -

SMK TAMAN FAJAR
Sandakan, Sabah, Malaysia
04.2001 -

No Degree - FRONT OFFICE SKILL TRAINING

ASIAN TOURISM INTERNATIONAL COLLAGE
Kota Kinabalu, Sabah, Malaysia
04.2001 -

DIPLOMA - Business Management & Entrepreneurship

ALISON EMPOWERING
ONLINE
04.2001 -

Skills

Communication

Timeline

SENIOR EXECUTIVE CLIENT SERVICES UNIT

Malaysia Expatriate Service Centre (MYXpats)
11.2018 - Current

Customer Service Executive

VADS BERHAD
09.2015 - 10.2018

Telemarketing Executive

AIG MALAYSIA
06.2014 - 09.2014

FAMILY BUSINESS

BUSINESS
03.2009 - 10.2013

FRONT COUNTER OFFICER

Crystal Quest Sdn. Bhd
08.2005 - 10.2007

High School Diploma -

SRJK C SYN HUA
04.2001 -

High School Diploma -

SMK TAMAN FAJAR
04.2001 -

No Degree - FRONT OFFICE SKILL TRAINING

ASIAN TOURISM INTERNATIONAL COLLAGE
04.2001 -

DIPLOMA - Business Management & Entrepreneurship

ALISON EMPOWERING
04.2001 -
MAELISA KWAN MEI LING KWAN