Mac Brittinia Anak Maxwell
Sri Aman
Summary
Resourceful and dedicated with excellent communication and relationship-building skills. Knowledgeable about health providers, procedures and plan benefits. Helps customers complete enrollments while minimizing stress and maximizing satisfaction with process and company.
Overview
6
6
years of professional experience
Work History
Health Advisor
Alpro Pharmacy Sri Aman
11.2023 - Current
- Maintained full and current understanding of available plans, products and services.
- Handled daily inbound calls from health plan customers.
- Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
- Resolved problems related to benefits, eligibility and claims.
SUPERVISOR
Alpro Pharmacy
02.2023 - 09.2023
- Assisting in petty cash record and sales monitoring that involves bank transactions, and cheque payments
- Order new stocks from the central after referring to the date from the stock monitoring sections
- Counseling and advising the customer regarding their health result after doing some medical checkups with the pharmacy
- Taking care of the colleague's welfare such as their health
- The reason that I like to quit Alpro Pharmacy is that I would like to spend more time with family in my hometown, Sri Aman
- Besides that, the cost of living in the city is quite high which makes me have difficulties in saving more moneys.
SUPERVISOR
BH Pharmacy
06.2022 - 01.2023
- Assist in training the new members and trainees
- Controlling stock management and money flow
- Quit BH Pharmacy because couldn't find any rented house nearby
- Coincidentally saw the employment recruiting poster from Alpro Pharmacy and like to gain more experience in the new workplace.
ASSISTANT PHARMACIST
Hometown Pharmacy
05.2018 - 05.2022
- Assists in office work such as submitting orders and receiving orders
- Provided excellent customer service, addressing questions and concerns about medications and health conditions.
- Assists in interacting with customers
- Coexist with other staff regarding pharmacy matters like the arrangement of the products
- Quit the job because I was promoted and sent to BH Pharmacy at Stutong, Sarawak.
Education
BACHELOR OF ANTHROPOLOGY AND SOCIOLOGY -
University of Malaysia Sarawak (UNIMAS)
Sarawak, Sarawak01.2022
SIJIL TINGGI PERSEKOLAHAN MALAYSIA (STPM) -
Sekolah Menengah Kebangsaan Simanggang
Sri Aman, Sarawak01.2018
MALAYSIAN UNIVERSITY ENGLISH TEST (MUET) -
Sekolah Menengah Kebangsaan Simanggang
Sri Aman, Sarawak01.2018
SIJIL PEPERIKSAAN MALAYSIA (SPM) -
Sekolah Menengah Kebangsaan ST. Luke
Sri Aman, Sarawak01.2017
Skills
- Microsoft Office Programs (Word)
- Microsoft Office Programs (Powerpoint)
- Microsoft Office Programs (Excel)
- Customer Assistance
- Nutrition counseling
- Medication Management
- Health Education
Languages
Iban
Proficient
C2
Malay
Proficient
C2
English
Advanced
C1
Chinese
Intermediate
B1
Internship
07/2021 - 10/2021
INDUSTRIAL TRAINING
Pejabat Daerah Sri Aman, Sri Aman, Sri Aman, Sarawak
- Provide customer services
- Assist the senior officers with key data such as meeting minutes
- Accompany officers on site visits and identify the problems in the areas.
Personal Information
Driving License: Driving license category D
Timeline
Health Advisor
Alpro Pharmacy Sri Aman
11.2023 - Current
SUPERVISOR
Alpro Pharmacy
02.2023 - 09.2023
SUPERVISOR
BH Pharmacy
06.2022 - 01.2023
ASSISTANT PHARMACIST
Hometown Pharmacy
05.2018 - 05.2022
BACHELOR OF ANTHROPOLOGY AND SOCIOLOGY -
University of Malaysia Sarawak (UNIMAS)
SIJIL TINGGI PERSEKOLAHAN MALAYSIA (STPM) -
Sekolah Menengah Kebangsaan Simanggang
MALAYSIAN UNIVERSITY ENGLISH TEST (MUET) -
Sekolah Menengah Kebangsaan Simanggang
SIJIL PEPERIKSAAN MALAYSIA (SPM) -
Sekolah Menengah Kebangsaan ST. Luke
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