Summary
Work History
Education
Skills
Certification
Generic

LY TEOH

Retail Supervisor
Puchong,Selangor

Summary

Dynamic retail person with a proven track record at Tip Top Meat Sdn Bhd, excelling in sales development and customer service management. Recognized for enhancing store operations and motivating employees, I effectively managed inventory control, driving significant revenue growth while fostering a collaborative team environment.


Results-driven with proven result in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.

Work History

Retail Supervisor

Tip Top Meat Sdn Bhd
05.2022 - 06.2025
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
  • Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
  • Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
  • Boosted store sales through effective merchandising, product placement, and promotional displays.
  • Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
  • Implemented visual merchandising guidelines consistently for an appealing store layout that attracted customers'' attention.
  • Provided exceptional customer service with product recommendations, increasing sales revenue.
  • Facilitated team meetings to discuss sales targets, share feedback, and develop cohesive strategies for achieving goals.
  • Managed inventory levels to align with seasonal demand, avoiding stockouts or excessive overstock situations.
  • Maintained store presentation and cleanliness, attracting more customers and enhancing their shopping experience.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Walked through each stores multiple times each week to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Fresh Foods Supervisor

HKK Fishmonger Sdn Bhd
03.2018 - 04.2022
  • Maintained a clean, safe, and visually appealing fresh foods department for customers'' enjoyment.
  • Initiated cross-training opportunities for employees to expand their skillsets beyond their primary responsibilities within the department.
  • Streamlined ordering processes for increased efficiency in stock replenishment and turnover rates.
  • Managed daily operations, including opening/closing procedures, staff scheduling, and adherence to store policies.
  • Ensured proper temperature control of refrigerated cases to maintain food safety standards at all times.
  • Collaborated with store management to optimize inventory levels and reduce shrinkage.
  • Reduced waste by closely monitoring product freshness and promptly removing expired items.

Retail Sales Supervisor

AA Meat Shop Sdn Bhd
09.2012 - 02.2018
  • Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
  • Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
  • Supported colleagues in their professional development through regular coaching sessions aimed at improving skills related to customer interaction.
  • Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
  • Created timely and accurate inventory, cash and production reports for senior managers.
  • Monitored cashiers' work and balanced registers to maintain strong financial controls.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Retail Executive

Nature's Farm (Health Foods) Sdn Bhd
08.2010 - 08.2012
  • Collaborated with corporate teams on promotional events, maximizing store visibility within the community.
  • Fostered an inclusive company culture by promoting diversity and inclusion, contributing to a positive work environment for all employees.
  • Enhanced store appearance with effective visual merchandising layouts and eye-catching displays.
  • Evaluated employee performance regularly, providing constructive feedback and setting achievable goals for career development.
  • Increased sales revenue by implementing strategic merchandising and marketing techniques.
  • Analyzed sales data to identify trends and opportunities for improvement in product selection or placement.
  • Oversaw staff scheduling to ensure adequate coverage during peak hours, weekends, and holidays.

Education

Bachelor of Science - Food Science & Nutrition

UCSI University
Kuala Lumpur, Malaysia
04.2001 -

Skills

Sales development

Certification

Kurses Latihan Pengendali Makanan

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LY TEOHRetail Supervisor