Luvis Yeong Leng Chun
Senior Sales & Client Experience Manager
Kuala Lumpur
Summary
Dynamic and results-oriented Sales & Client Experience Manager with proven experience in business development, client relationship management, and cross-department coordination. Skilled at identifying and engaging target customers through strategic communication, digital channels, and data-driven insights. Known for strong leadership, adaptability, and the ability to drive both customer satisfaction and team performance in fast-paced environments.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Senior Sales Executive
Grand Markets
01.2025 - 08.2025
- Responsible for developing new clients and maintaining relationships with existing traders across Southeast Asia.
- Utilized multiple channels (social media, referral networks, and market analysis) to identify and target potential investors.
- Collaborated with the Support and Compliance teams to ensure smooth onboarding, AML/KYC procedures, and client satisfaction.
- Assisted in promoting trading products and platform features to enhance user experience and retention
Sales Executive
Ultima Market
12.2023 - 12.2023
- Focused on B2C client acquisition, leveraging digital marketing tools and networking resources to target high-value traders.
- Conducted product presentations and guided clients through platform setup and fund management.
- Provided trading support and education to clients, increasing account activation and trading volume.
- Achieved consistent monthly sales targets through proactive outreach and personalized service.
Customer Service Executive
Hytech
05.2021 - 10.2023
- Provided expert-level support to forex traders, addressing inquiries related to trading platforms, account management, and market conditions.
- Assisted clients in navigating trading platforms, executing trades, and understanding market dynamics.
Customer Service Executive
Masuta Solution
02.2020 - 01.2021
- Evaluated customer information to explore issues, develop potential solutions and maintain high-duality service.
- Addressed customer inquiries and resolved Issues promptly, maintaining a high level of customer satisfaction.
Personal Assistant
Malton Bhd
02.2017 - 02.2020
- PA duties can include everything from helping with time and daily management, scheduling of meetings, correspondence, and note-taking.
PROPERTY AGENT
FAR EASTERN REALTY
01.2016 - 01.2017
- A real estate agent helps his or her clients purchase, rent, or sell properties.
Education
SMK PANDAN INDAH
11.2014
Skills
Team development
Timeline
Senior Sales Executive
Grand Markets
01.2025 - 08.2025
Sales Executive
Ultima Market
12.2023 - 12.2023
Customer Service Executive
Hytech
05.2021 - 10.2023
Customer Service Executive
Masuta Solution
02.2020 - 01.2021
Personal Assistant
Malton Bhd
02.2017 - 02.2020
PROPERTY AGENT
FAR EASTERN REALTY
01.2016 - 01.2017
SMK PANDAN INDAH