LUUKESHRAU MURTHY

As an AMS Consultant, I was responsible for resolving technical and functional issues in enterprise systems, ensuring their smooth operation and reliability. I provided training sessions to end-users, enhancing their understanding and effective utilization of the system. Additionally, I played a pivotal role in the Malaysian government’s E-Invoicing (E-Invois) project, where I conducted thorough system testing, identified and resolved potential issues, and ensured the system operated flawlessly. Collaborating with cross-functional teams, I contributed to implementing system enhancements and improving overall operational efficiency.

Responsibilities:

• Resolved technical and functional issues in enterprise systems, ensuring seamless system performance and user satisfaction.
• Delivered comprehensive training sessions for end-users to enhance understanding and effective use of the system.
• Played a key role in the Malaysian government’s E-Invoicing (E-Invois) project by performing thorough system testing, identifying and addressing potential issues, and ensuring the system operated smoothly and error-free.
• Handled user complaints calmly and professionally, resolving customer issues in a timely manner
• Contributed to system enhancements by identifying opportunities for improvement and implementing solutions to optimize operational efficiency.

In my role as an Application Consultant at Accendo Technologies, I am dedicated to delivering exceptional service in the implementation and optimization of HRMS Systems for our clients. My responsibilities include collaborating closely with stakeholders to comprehensively understand their requirements and crafting tailored solutions that precisely align with their needs. Throughout my tenure, I consistently strive to exceed client expectations, ensuring the delivery of high-quality service at every stage of the process.

Responsibilities:

• Customize applications to suit the unique needs of clients. This may involve configuring standard and customize settings.
• Conduct testing and quality assurance to ensure that the application functions correctly and meets specified requirements.
• Train end-users or client personnel on how to use and maintain the application effectively.
• Create and maintain documentation, including user guides and system documentation.
• Provide ongoing support and troubleshooting for clients, addressing issues and ensuring the smooth operation of the application.

As an Operation Manager at Syscore, I oversaw the North region of training centers, ensuring efficient daily operations and alignment with company goals. I prioritized customer satisfaction, provided high-quality education and excellent service, and kept stakeholders informed of key metrics. I collaborated with other departments and was dedicated to ensuring the success of the centers under my supervision.

Responsibilities:

• Supervise parents and provide guidance on their children's education in the robotics field
• Design and develop modules using Scratch, Micro-bit, Arduino, and IOT knowledge.
• Deliver a quality education in STEM subjects.
• Provide training to students in various schools to prepare them for competitions.
• Conduct assessments and evaluate students' progress on a weekly basis.
• Collaborate with parents and provide regular feedback on their children's progress.
• Offer certificates to students upon completion of courses.