LUQMAN HAKIM
Quality Assurance
Petaling Jaya, Selangor,10
Summary
Accomplished Shift Supervisor with a proven track record at Berjaya Starbucks Coffee, enhancing operational efficiency and customer satisfaction. Expert in inventory control and staff training, I led initiatives that significantly improved service quality and sales performance. Skilled in problem-solving and adaptability, my leadership ensured seamless store operations and team motivation. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
1
1
year of professional experience
Work History
Shift Supervisor
Berjaya Strabucks Coffee
06.2023 - Current
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Helped store management meet standards of service and quality in daily operations.
- Increased sales performance through effective upselling techniques and staff training initiatives.
Education
Associate of Arts - Diploma In Foodservice Halal Practice
Politeknik Sultan Idris Shah
Sabak Bernam, Selangor, Malaysia 04.2001 -
No Degree - Certificate In Confectionary And Bakery
GiatMara
Petaling Jaya, Selangor, Malaysia 04.2001 -
Skills
Customer-Oriented
Inventory Control
Schedule Management
Training and mentoring
Staff Motivation
Safety awareness
Continuous Improvement
Problem-Solving
Team motivation
Role Modeling
Time Management
Attention to Detail
MS Office
Computer Skills
Adaptability
Timeline
Shift Supervisor
Berjaya Strabucks Coffee
06.2023 - Current
Associate of Arts - Diploma In Foodservice Halal Practice
Politeknik Sultan Idris Shah
04.2001 -
No Degree - Certificate In Confectionary And Bakery
GiatMara
04.2001 -