Luqman Hakim
Technical Support Analyst
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented Technical Support Analyst with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Technical Support Analyst
JOS (Malaysia) Sdn. Bhd.
Kuala Lumpur
10.2021 - Current
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Consulted with sales personnel to answer customer questions with statistical analyses presented in easily digestible formats.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
- Configured hardware, devices and software to set up work stations for employees.
- Developed and implemented bug fixes and patch sets for existing web applications.
Education
High School Diploma -
College Vocational Sepang
Sepang,Selangor 01.2014 - 01.2018
Skills
Application installations
undefinedTimeline
Technical Support Analyst
JOS (Malaysia) Sdn. Bhd.
10.2021 - Current
High School Diploma -
College Vocational Sepang
01.2014 - 01.2018
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