LUQMAN AL HAKIM BIN MUSA
Sales & Customer Service Professional
Simpang Renggam
Summary
Results-driven sales and customer service professional with a proven track record in delivering excellent client support, exceeding targets, and maintaining strong customer relationships. Experienced in both BPO and in-house environments, with recognition for outstanding performance. Demonstrates strong communication, problem-solving, and multitasking skills, along with the ability to guide and support peers, showing clear potential for team leadership or managerial roles.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Sales Consultant
MumsMe Sdn Bhd
Johor Bahru, Johor, Malaysia
02.2024 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Recognized for Outstanding Performance in Q4 2024.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Maximized customer retention by resolving issues quickly.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Admin Cum Customer Service Executive
MumsMe Sdn Bhd
Johor Bahru, Johor, Malaysia
07.2022 - 01.2024
- Awarded Outstanding Performance in Q4 2023.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved accounting, service and delivery concerns.
- Increased efficiency and team productivity by promoting operational best practices.
- Created and maintained detailed database to develop promotional sales.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Identified and resolved discrepancies and errors in customer accounts.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Senior Customer Service Executive
Startek Malaysia Sdn Bhd
Nusajaya, Johor
10.2018 - 06.2022
- Provided inbound and outbound customer service for multiple campaigns.
- Supported issue resolution, appointment setting, and client onboarding.
- Developed strong communication and multitasking skills in a high-pressure BPO environment.
- Consistently achieved KPI targets in customer satisfaction and efficiency.
Education
Diploma of Accountancy
Universiti Tenaga Nasional (UNITEN)
Muadzam Shah, Pahang, Malaysia 04.2001 -
Sijil Pelajaran Malaysia (SPM) - Pure Science
SMK Dato Ibrahim Majid
Simpang Renggam, Johor, Malaysia03-2015
Skills
Microsoft Office
Communication
Financial & Accounting
Business & Management
Presentation
Planning
Leadership
Organization
Customer liaison
Sales funnel management
Community networking
Sales proposal creation
Personal Information
Date of Birth: 09/08/97
Timeline
Sales Consultant
MumsMe Sdn Bhd
02.2024 - Current
Admin Cum Customer Service Executive
MumsMe Sdn Bhd
07.2022 - 01.2024
Senior Customer Service Executive
Startek Malaysia Sdn Bhd
10.2018 - 06.2022
Diploma of Accountancy
Universiti Tenaga Nasional (UNITEN)
04.2001 -
Sijil Pelajaran Malaysia (SPM) - Pure Science
SMK Dato Ibrahim Majid