Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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LUQMAN AL HAKIM BIN MUSA

Sales & Customer Service Professional
Simpang Renggam

Summary

Results-driven sales and customer service professional with a proven track record in delivering excellent client support, exceeding targets, and maintaining strong customer relationships. Experienced in both BPO and in-house environments, with recognition for outstanding performance. Demonstrates strong communication, problem-solving, and multitasking skills, along with the ability to guide and support peers, showing clear potential for team leadership or managerial roles.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Sales Consultant

MumsMe Sdn Bhd
02.2024 - Current
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Recognized for Outstanding Performance in Q4 2024.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Maximized customer retention by resolving issues quickly.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.

Admin Cum Customer Service Executive

MumsMe Sdn Bhd
07.2022 - 01.2024
  • Awarded Outstanding Performance in Q4 2023.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded proactively and positively to rapid change.
  • Managed timely and effective replacement of damaged or missing products.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Investigated and resolved accounting, service and delivery concerns.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Created and maintained detailed database to develop promotional sales.
  • Implemented and developed customer service training processes.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Senior Customer Service Executive

Startek Malaysia Sdn Bhd
10.2018 - 06.2022
  • Provided inbound and outbound customer service for multiple campaigns.
  • Supported issue resolution, appointment setting, and client onboarding.
  • Developed strong communication and multitasking skills in a high-pressure BPO environment.
  • Consistently achieved KPI targets in customer satisfaction and efficiency.

Education

Diploma of Accountancy

Universiti Tenaga Nasional (UNITEN)
Muadzam Shah, Pahang, Malaysia
04.2001 -

Sijil Pelajaran Malaysia (SPM) - Pure Science

SMK Dato Ibrahim Majid
Simpang Renggam, Johor, Malaysia
03-2015

Skills

Microsoft Office

Communication

Financial & Accounting

Business & Management

Presentation

Planning

Leadership

Organization

Customer liaison

Sales funnel management

Community networking

Sales proposal creation

Personal Information

Date of Birth: 09/08/97

Timeline

Sales Consultant

MumsMe Sdn Bhd
02.2024 - Current

Admin Cum Customer Service Executive

MumsMe Sdn Bhd
07.2022 - 01.2024

Senior Customer Service Executive

Startek Malaysia Sdn Bhd
10.2018 - 06.2022

Diploma of Accountancy

Universiti Tenaga Nasional (UNITEN)
04.2001 -

Sijil Pelajaran Malaysia (SPM) - Pure Science

SMK Dato Ibrahim Majid

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LUQMAN AL HAKIM BIN MUSASales & Customer Service Professional