Microsoft Office
Lukhman Haqim
Technical Support
Shah Alam, Selangor,10
Summary
Proven Technical Support Engineer with a track record of enhancing customer satisfaction through expert resolution of complex technical issues. At Vipro Solutions Sdn Bhd, I led root cause analyses and mentored teams, blending problem-solving with teamwork. Skilled in technical troubleshooting and fostering collaboration, I consistently improve service quality and efficiency. Flexible Technical Support Engineer with 2 years of experience helping clients maintain smooth operations. Expertise in Audio Visual (AV) & Electric Low-Voltage (ELV) systems. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
5
5
years of professional experience
Work History
Technical Support Engineer
Vipro Solutions Sdn Bhd
12.2022 - Current
- AV and ELV technician
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Repaired access control, CCTV, electronic devices and electromechanical devices to maintain electronic security systems.
- Enhanced security measures at various facilities by installing CCTV systems, access control devices, and intrusion detection alarms.
- Reduced troubleshooting time by efficiently diagnosing and repairing faults in ELV systems.
- Supported venue operations through regular inspection, testing, and maintenance of installed AV systems to minimize downtime or technical issues during events.
- Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions.
AV Technician
AV Sense Sdn Bhd
09.2019 - 11.2022
- Provided outstanding customer service while addressing concerns or answering questions from attendees regarding technical aspects of the events.
- Improved client satisfaction by providing on-site troubleshooting and prompt resolution of technical problems.
- Maintained professional relationships with vendors, securing high-quality equipment rentals at competitive prices.
- Increased efficiency by training junior technicians on best practices for equipment setup, operation, and maintenance.
- Reduced technical issues during events by performing thorough pre-event equipment inspections and maintenance.
Education
Diploma - Civil Engineering
Politeknik Sultan Idris Shah
Sabak Bernam, Selangor, Malaysia 04.2001 -
Skills
Technical Support
Technical Troubleshooting
System Troubleshooting
Problem-Solving
Teamwork and Collaboration
Customer Support
Software
NovaStar
Qsys Design
Vmix Software
Languages
Bahasa Melayu
Native language
English
Advanced
C1
Timeline
Technical Support Engineer
Vipro Solutions Sdn Bhd
12.2022 - Current
AV Technician
AV Sense Sdn Bhd
09.2019 - 11.2022
Diploma - Civil Engineering
Politeknik Sultan Idris Shah
04.2001 -