Lucy Wong Siaw Ching
Bandar Puchong Jaya
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Aesthetic Consultant
Ido's Clinic
02.2023 - Current
- Assisted in developing marketing initiatives to attract new clients while retaining existing ones through exceptional service delivery.
- Contributed to positive team dynamics through effective communication and collaboration with staff members across various roles within the clinic environment.
- Participated in ongoing professional development opportunities to stay abreast of industry trends and maintain expertise in aesthetic nursing practices.
- Increased clinic revenue by cross-selling skincare products and complementary services based on patient needs.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Enhanced patient satisfaction by providing personalized aesthetic assessments and recommending appropriate treatments.
Customer Service Agent
Aglow Clinic
03.2022 - 07.2022
- Input customer information, call notes and personal data onto internal database.
- Addressed customer service enquires quickly and accurately.
- Handled objections and disputes to maximise sales.
- Resolved customer queries over phone and by email.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Built meaningful connections with customers to promote customer loyalty.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Trained and mentored customer service team in service standards, loyalty programs and sales techniques.
- Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.
Mortgage Consultant
NFG Advisory
02.2021 - 02.2022
- Assisted first-time buyers with additional purchasing advice, supporting throughout the buying process.
- Handled face-to-face and telephone consultations with potential clients, assessing mortgage needs and offering initial advice.
- Recorded and analysed client finances, creating detailed assessments of lending possibilities.
- Collaborated effectively with lenders, estate agents and surveyors to aid smooth-running mortgage transactions.
- Offered advice on various types of mortgage, providing guidance on best products to suit bespoke client needs.
- Liaised with mortgage lenders, solicitors and valuers to facilitate underwriting process and loan completion.
- Answered client loan enquiries, leveraging industry knowledge to report market conditions.
Beauty Advisor
Sephora Sunway Pyramid
12.2018 - 01.2021
- Communicated with customers to obtain an extensive understanding of requirements and recommend products best suited to their needs.
- Applied makeup onto clients to test different styles, colours and looks and determine most appropriate products.
- Maintained extensive knowledge of beauty range to provide specifications, prices and availability to customers when needed.
- Conducted makeup tutorials on clients for them to obtain an extensive understanding of best practices and application methods.
- Warmly and politely greeted customers when approaching the stand, offering help and assistance for excellent customer service.
- Provided professional advice and product recommendations at guest consultations.
Education
English Grammar Learning
ELS Language Centre
MidvalleyCertificate of Higher Education - Completed SPM
SMK St. Anthony
SarawakSkills
Teamwork and Collaboration
Self Motivation
Client Relationships
Improvement plan knowledge
Excellent Communication
Interpersonal Skills
Process Optimization
Languages
Chinese (Mandarin), English, Malay
First Language
Chinese (Mandarin)
Advanced
C1
English
Advanced
C1
Malay
Intermediate
B1
Timeline
Aesthetic Consultant
Ido's Clinic
02.2023 - Current
Customer Service Agent
Aglow Clinic
03.2022 - 07.2022
Mortgage Consultant
NFG Advisory
02.2021 - 02.2022
Beauty Advisor
Sephora Sunway Pyramid
12.2018 - 01.2021
English Grammar Learning
ELS Language Centre
Certificate of Higher Education - Completed SPM
SMK St. Anthony