Lucky Tuoyo
IT Hardware Customer Service
Kuala Lumpur,14
Summary
Dynamic Sales Manager with a proven track record at ICT Sales Marketing Sdn Bhd, enhancing client satisfaction and boosting sales through strategic planning and relationship management. Skilled in sales reporting and problem-solving, I consistently exceed targets by fostering team excellence and leveraging B to B sales expertise. Achievements include significant sales revenue growth and lasting customer relationships.
Overview
18
18
years of professional experience
Work History
Sales Manager
ICT Sales Marketing Sdn Bhd
08.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Logistic Agent
Dove Netherlands
01.2013 - 03.2024
- Reduced shipping errors with meticulous attention to detail in order processing and documentation.
- Evaluated carrier performance regularly, ensuring consistent service quality and addressing issues promptly when necessary.
- Improved supply chain efficiency by streamlining logistics processes and implementing cost-saving measures.
- Maintained strong relationships with suppliers and carriers alike, fostering an atmosphere of collaboration that contributed to overall business success.
- Coordinated transportation operations for timely product deliveries and increased customer satisfaction.
Special Event Manager
Edes Creative Event Planner
12.2009 - 06.2011
- Oversaw registration processes at major conferences or expos which led to streamlined check-in experiences for attendees.
- Successfully coordinated large-scale events for high-profile clients by maintaining clear communication and meeting strict deadlines.
- Ensured successful post-event follow-up by conducting debriefs with clients and vendors alike to assess areas needing improvement.
- Enhanced event attendee satisfaction by effectively managing all aspects of special events, including planning, budgeting, and execution.
- Delivered exceptional customer service throughout the entire event lifecycle by promptly addressing concerns as they arose.
- Generated ideas to enhance and expand current event offerings.
- Prepared invitations to send out to guest lists.
- Coordinated florists, photographers, and musicians for events.
Customer Service Representative
Mtn Nigeria, Mobile Telecommunication Network
06.2006 - 11.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
Bachelor of Science - Computer Science
University Of Benin
Nigeria 04.2001 -
Skills
Sales Planning
Client Relationship Management
Sales Reporting
Staff Management
Business Planning
Sales team training
B to B sales
Problem-Solving
Customer Service
Multitasking
Self Motivation
soccer, pickleball, tennis, MMA, fitness, travel, beach, music, cooking
I enjoy engaging in various sports like soccer, pickleball, tennis, and MMA. These activities keep me fit, energized, and allow me to embrace both the competitive spirit and the joy of movement.
Timeline
Sales Manager
ICT Sales Marketing Sdn Bhd
08.2023 - Current
Logistic Agent
Dove Netherlands
01.2013 - 03.2024
Special Event Manager
Edes Creative Event Planner
12.2009 - 06.2011
Customer Service Representative
Mtn Nigeria, Mobile Telecommunication Network
06.2006 - 11.2009
Bachelor of Science - Computer Science
University Of Benin
04.2001 -