Scripting or Automation
Lucius Wilbert Tjoa
Technical Assitant
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Summary
Student and Technical Assistant with a proven track record at Asia Pacific University, enhancing system efficiency and customer satisfaction through expert software installations and problem-solving abilities. Skilled in scripting, programming, and fostering teamwork, I significantly contributed to IT project successes and continuous operations, showcasing professionalism and technical skills.
Overview
1
1
year of professional experience
2
2
Languages
Work History
Technical Assitant
Asia Pacific University
10.2023 - Current
- Provided technical guidance and support to team members.
- Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
- Provided high-quality customer support by addressing inquiries and resolving technical problems, leading to increased customer satisfaction.
- Installed technical hardware and software in deskside support environment.
- Assisted in the planning and execution of IT projects, contributing technical expertise and resource management skills to ensure successful outcomes.
- Enhanced system efficiency by troubleshooting hardware and software issues, resulting in reduced downtime.
- Troubleshot malfunctioning hardware and software deployments to support nonstop operations.
Education
No Degree - Computer Science With Specialism in AI
Asia Pacific University
Jalan Teknologi 5, Taman Teknologi Malaysia, 57000 04.2001 -
Skills
Scripting expertise
Accomplishments
- Won a Hackathon (DevMatch) with team of 4 in the development of web3 Blockchain-based Voting System.
- Enhanced workstations maintenance in APU as a Technical Assistant using Deepfreeze and Scripting (Powershell).
Software
Clonezilla (PC imaging)
WebDevelopment
Application Development
Timeline
Technical Assitant
Asia Pacific University
10.2023 - Current
No Degree - Computer Science With Specialism in AI
Asia Pacific University
04.2001 -
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