Lucia Maria De Mello

• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
• Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Increased guest retention by maintaining a welcoming and organized reception area.

• Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
• Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
• Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
• Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.

Greeting customers, providing with product information, and helping with sales transactions

Assist customers on sale