LU SHI CHING
SINGAPORE
Summary
Former Cabin Crew Leader (2017–2023) with a strong foundation in customer experience, communication, and frontline leadership. Trained in Hotel Management and skilled in understanding customer behavior, reading audience cues, and delivering brand-consistent experiences. A fast learner with a strong interest in marketing, content support, and campaign coordination.
Overview
11
11
years of professional experience
Work History
CABIN CREW - COMPLEX LEADER
SCOOT PTE LTD
SINGAPORE
04.2017 - 08.2023
- Conducted pre-flight briefings, aligning team objectives with flight safety regulations and service expectations.
- Assisted in developing training materials for onboarding new cabin crew personnel, enhancing knowledge retention.
- Enhanced passenger satisfaction by consistently providing exceptional service and addressing individual needs.
- Resolved passenger conflicts and medical emergencies during flights.
- Strengthened communication skills through regular interactions with others.
- Monitored compliance with airline policies, contributing to continuous improvement of operational practices.
ADMINISTRATIVE ASSISTANT
ADVANCE TECH AUTOMATION PTE LTD
SINGAPORE
04.2021 - 06.2021
- Developed and maintained filing systems, enhancing document retrieval efficiency and supporting organizational compliance.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
RESTAURANT WAITRESS (Internship)
PARK ROYAL ON PICKERING HOTEL
10.2015 - 04.2016
- Handled inventory check and Stock orders.
- Responsible for cashiering and daily settlement
- Excellent communicating skills
- Upselling/cross-selling
- Order taking and attend customer needs
- Teamwork
OUTLET SUPERVISOR (Changi airport branch)
GIORDANO PTE LTD
11.2012 - 12.2014
- Handled employee to ensure shop is in a smooth operation
- Handled inventory check and stock ordering
- Process payment by totaling purchases
- Upselling and offering suggestions and opinions
- Handled complaints and complements
- Well product knowledge
Education
Diploma - Hotel Management
SHATEC INSTITUTES
SINGAPORE01.2016
WSQ Advanced Certificate - Food and Beverage Supervision
SHATEC INSTITUTES
SINGAPORE01.2015
Skills
IT/software's: microsoft powerpoint, words , Basic Excel
Market research
Social Media management
Video Editing
Canva Design
Critical Thinking
Fluent in English/mandarin both spoken and written and basic knowledge of malay
Additional Information
• Selected as Best Cabin Crew at Scoot, in recognition of service excellence and professionalism
• Multiple Perfect Attendance Awards, demonstrating strong reliability, discipline, and work commitment
Timeline
ADMINISTRATIVE ASSISTANT
ADVANCE TECH AUTOMATION PTE LTD
04.2021 - 06.2021
CABIN CREW - COMPLEX LEADER
SCOOT PTE LTD
04.2017 - 08.2023
RESTAURANT WAITRESS (Internship)
PARK ROYAL ON PICKERING HOTEL
10.2015 - 04.2016
OUTLET SUPERVISOR (Changi airport branch)
GIORDANO PTE LTD
11.2012 - 12.2014
Diploma - Hotel Management
SHATEC INSTITUTES
WSQ Advanced Certificate - Food and Beverage Supervision
SHATEC INSTITUTES