Summary
Overview
Work History
Education
Skills
Timeline
Generic

Low Soon Tatt

Service And Organised
Masai, Johor

Summary

Adept in multicultural competence and problem-solving abilities. Excelled in enhancing employee relations and engagement strategies, significantly improving service performance metrics. Skilled in crisis management and policy development, showcasing self-motivation and a results-driven approach.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Employee Assistance Manager

Omma Korean BBQ
01.2022 - 11.2022
  • Developed strong relationships with external providers, enabling seamless access to additional resources for employees.
  • Provided crisis management support during critical incidents, offering guidance and resources to affected staff members.
  • Establishing trust among employees seeking assistance.
  • Contributed to policy development by providing input based on current trends in employee assistance best practices.

Service Executive

Haidilao Hotpot
12.2020 - 12.2021
  • Managed challenging client situations with professionalism, resolving issues and maintaining positive relationships.
  • Monitored customer feedback closely to identify trends and implement corrective actions as necessary.
  • Coordinated resources efficiently during high-volume periods, ensuring timely completion of all tasks without compromising quality.
  • Conducted regular reviews of service performance metrics, identifying opportunities for process optimization.

Education

Associate of Arts - Business

SEGI College
Subang Jaya, Selangor, Malaysia
04.2001 -

Skills

  • Employee Relations
  • Multicultural Competence
  • Problem-solving abilities
  • Employee Engagement Strategies
  • Self Motivation

Timeline

Employee Assistance Manager

Omma Korean BBQ
01.2022 - 11.2022

Service Executive

Haidilao Hotpot
12.2020 - 12.2021

Associate of Arts - Business

SEGI College
04.2001 -

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Low Soon Tatt Service And Organised