Lovina Edwin
Kuching, Sarawak,13
Summary
Adept at Front Desk Management with a proven track record at Hilton Kuching, I excel in enhancing guest relations and streamlining operations. Skilled in Microsoft Office and cash handling, I significantly improved guest satisfaction. My professional demeanor and ability to resolve service-related issues set me apart, fostering positive guest experiences and team collaboration.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Receptionist
Hilton Kuching
03.2022 - 10.2023
- Collected room deposits, fees, and payments.
- Resolved service-related problems and documented actions in system.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Developed and maintained positive relationships with guests for satisfaction.
- Collaborated with team members to handle guest requirements from check-in through check-out.
F&B Server
GSC The Spring
11.2021 - 01.2022
- Upsold high-profit items to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Restaurant Server
The Heritage Restaurant
02.2021 - 09.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted new customers, discussed specials, and took drink orders.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelors of Hospitality Management (Hon) - Hospitality Management
Universiti Utara Malaysia
Sintok, Kedah, Malaysia10.2027
High School Diploma -
Sekolah Menengah Kebangsaan Bau
Bau, Sarawak, Malaysia04.2023
Skills
- Guest Relations
- Professional Appearance
- Microsoft Office
- Cash Handling
- File Management
- Front Desk Management
Languages
Malay
Native language
English
Upper intermediate
B2
Timeline
Hotel Front Desk Receptionist
Hilton Kuching
03.2022 - 10.2023
F&B Server
GSC The Spring
11.2021 - 01.2022
Restaurant Server
The Heritage Restaurant
02.2021 - 09.2021
Bachelors of Hospitality Management (Hon) - Hospitality Management
Universiti Utara Malaysia
High School Diploma -
Sekolah Menengah Kebangsaan Bau
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