Summary
Overview
Work History
Education
Skills
Personal Information
Hiking and driving
Timeline
Hi, I’m

LOVELY JOY S. ARENDAIN

Account Specialist
Kuala Lumpur
LOVELY JOY S. ARENDAIN

Summary

To seek a job and utilize my knowledge, skills and experiences in the best way I can for achieving company’s goal. A hard working individual looking for challenging position where I can show case my skills and contribute to the growth of the organization.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
years of professional experience
9
years of post-secondary education
1
Language

Work History

TDCX (PH) OMEGA CAMPUS

Account Specialist
11.2023 - 05.2024

Job overview

  • Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
  • Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
  • Completed routine and complex account updates to resolve problems.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
  • Analyzed financial data and generated accurate, insightful reports for management.

VXI CENTRALE

Customer Service Representative II
06.2023 - 11.2023

Job overview

  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

TELUS INTERNATIONAL

Customer Service Representative II
01.2021 - 03.2023

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

ACADSOC ESL COMPANY

Online ESL Teacher
04.2020 - 12.2020

Job overview

  • Strengthened overall class performance by regularly assessing student progress using both formative and summative assessments to adjust instructional strategies accordingly.
  • Communicated with students using online learning platforms, webcams and headphones.
  • Boosted reading comprehension levels for struggling students through targeted tutoring and personalized lesson plans.
  • Improved student communication skills by incorporating interactive group activities and role-playing exercises.
  • Provided instruction using textbooks, worksheets, games and visuals to help improve reading, writing, speaking and listening skills.

ALORICA INCORPORATION

Customer Service Representative
04.2019 - 03.2020

Job overview

  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

MEGA BULK COMPANY

Secretary
01.2017 - 03.2019

Job overview

  • Maintained daily report documents, memos and invoices.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.

TDCX Malaysia

Account Specialist
08.2023 - Current

Job overview

  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.

Education

UNIVERSITY OF MINDANAO

Bachelor of Science from Criminology
01.2018 - 01.2021

University Overview

3rd Year College Undergraduate

UNIVERSITY OF SOUTHEASTERN PHIL.

Bachelor from Industrial Security
01.2015 - 01.2017

University Overview

2nd Year College Undergraduate

MARILOG NATIONAL HIGH SCHOOL

Secondary Education
01.2011 - 01.2015

University Overview

Graduated

Skills

Customer engagement

Personal Information

Personal Information
  • Age: 25
  • Date of Birth: 06/10/98

Hiking and driving

Hiking and driving

Physical activities: Sports, fitness, hiking.

Adventures: Experiencing daring and engaging exciting moments.

Travel: Exploration, embracing new experiences, and expanding one's horizons.

Community involvement: Volunteering, participating in community events.


Timeline

Account Specialist
TDCX (PH) OMEGA CAMPUS
11.2023 - 05.2024
Account Specialist
TDCX Malaysia
08.2023 - Current
Customer Service Representative II
VXI CENTRALE
06.2023 - 11.2023
Customer Service Representative II
TELUS INTERNATIONAL
01.2021 - 03.2023
Online ESL Teacher
ACADSOC ESL COMPANY
04.2020 - 12.2020
Customer Service Representative
ALORICA INCORPORATION
04.2019 - 03.2020
UNIVERSITY OF MINDANAO
Bachelor of Science from Criminology
01.2018 - 01.2021
Secretary
MEGA BULK COMPANY
01.2017 - 03.2019
UNIVERSITY OF SOUTHEASTERN PHIL.
Bachelor from Industrial Security
01.2015 - 01.2017
MARILOG NATIONAL HIGH SCHOOL
Secondary Education
01.2011 - 01.2015
LOVELY JOY S. ARENDAINAccount Specialist