LOURA ANAK ARRU
Plantation Management
Lot 3084 Jalan Desa Bahagia, Bandar Baru Permyjaya, 98000, Miri, Malaysia
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Waitress (Team Leader)
BAHAGIA CAFÉ
03.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Cleaner | Mall Area
KELLE SERVICES (KS) PTE LTD
09.2022 - 12.2022
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Cleaner | Clubhouse area
ENG LENG CONTRACTORS PTE LTD
07.2022 - 09.2022
- Cleaning, stock and supply designated facility areas (dusting, mopping, sweeping, vacuuming and etc), perform and document routine inspection and maintenance activities, notify management of occurring deficiencies or needs for repairs, stock and maintain supply rooms, follow all health and safety regulation
Cleaner/Housekeeping | Team Leader
KELLE SERVICES PTE LTD
11.2021 - 07.2022
- Cleaning, stock and supply designated facility areas (dusting, mopping, sweeping, vacuuming and etc), leading sanitizing team cleaning the student rooms suspected with covid-19 with full PPE uniform (gloves, N95 facemask, head mask and disposal clothes)
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Incoming Quality Checker | Inspector
INTRETECH (MALAYSIA) SDN BHD
01.2019 - 10.2021
- Streamlined inspection processes, reducing inspection times without compromising on thoroughness or accuracy.
- Improved product quality with stringent inspection techniques, identifying defects before products reached market.
- Implemented digital reporting system to expedite feedback on inspection outcomes, enhancing operational efficiency.
- Monitored product quality at all stages of production process.
- Followed safety protocols while handling hazardous materials.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Provided feedback to production team regarding product quality.
Part-time Waitress
Spag & Ju's SUNWAY VELOCITY
07.2018 - 08.2018
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Industrial Training | Student
JAYATIASA ERAJAYA SYNERGY SDN BH LASSA ESTATE
08.2017 - 11.2017
- Manage worker with their task, calculating the daily FFB production by block in charge, fertilizer, application programme, integrated pest management and maintenances of plantation site
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
SIJIL PELAJARAN MALAYSIA -
SEKOLAH MENENGAH KEBANGSAAN SIBU JAYA
DIPLOMA IN PLANTATION MANAGEMENT - undefined
INTERNATIONAL COLLEGE OF ADVANCE TECHNOLOGY SARAWAK
Skills
Visionary leadership
Coaching and mentoring
Team leadership
Performance improvement
Strategic thinking
Customer satisfaction
Extra-Curricular Activities
AJK Khas Keselamatan Asrama Putri I-CATS West Campus, Sesi 1/2016 Appreciation Award for assists involvement in 55th ICCA Congress, Borneo Convention Centre Kuching, 11/13/16, 11/16/16 Participating in Sarawak Youth Forum, Borneo Convention Centre Kuching, 04/16/16 Penghargaan Penglibatan Program Rakan Muda MYCamp Peringkat Bahagian Kuching, 08/20/14, 08/22/14 Penghargaan Membantu Menyiapkan Mural Peringkat Sekolah Menengah, 2012 Wakil Sekolah Kejohanan Bola Baling 3 on 3 Piala Menteri Pelajaran 1 Murid 1 Sukan, 09/12/12 Ahli Muda Persatuan Bulan Sabit Merah Peringkat Sekolah Menengah, 2010
Awards
- Pengiktirafan Tugasan Reka Bentuk Industri, Cemerlang 86%, 2013
- Anugerah Pelajar Terbaik Tingkatan 3 Bidara, Tempat Pertama, 2011
- Anugerah Kehadiran Seratus Peratus Tingkatan 1 Bidara, 2009
Personal Information
ID Number: 960913-14-5182
D.O.B
Septermber 13,1996
Timeline
Waitress (Team Leader)
BAHAGIA CAFÉ
03.2023 - Current
Cleaner | Mall Area
KELLE SERVICES (KS) PTE LTD
09.2022 - 12.2022
Cleaner | Clubhouse area
ENG LENG CONTRACTORS PTE LTD
07.2022 - 09.2022
Cleaner/Housekeeping | Team Leader
KELLE SERVICES PTE LTD
11.2021 - 07.2022
Incoming Quality Checker | Inspector
INTRETECH (MALAYSIA) SDN BHD
01.2019 - 10.2021
Part-time Waitress
Spag & Ju's SUNWAY VELOCITY
07.2018 - 08.2018
Industrial Training | Student
JAYATIASA ERAJAYA SYNERGY SDN BH LASSA ESTATE
08.2017 - 11.2017
DIPLOMA IN PLANTATION MANAGEMENT - undefined
INTERNATIONAL COLLEGE OF ADVANCE TECHNOLOGY SARAWAK
SIJIL PELAJARAN MALAYSIA -
SEKOLAH MENENGAH KEBANGSAAN SIBU JAYA
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