LOSHINI KALAIMANI
Skudai,Johor,Malaysia
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
Languages
3
3
Certifications
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Senior Sales and Marketing Executive
HARVEY NORMAN
08.2019 - Current
- Provide information about warranties, manufacturing specifications, care and maintenance of merchandise and delivery options - Prepare copy of sales invoice or sales receipt for customer’s reference.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed outside business-to-business sales with proven proficiency in prospecting and territory management.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation.
- Evaluated consumer preferences and behaviors, combined with market trends and historical data, to adjust and enhance campaigns.
Customer Service Specialist
Aegis bpo
07.2018 - 01.2019
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Handled over several calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Senior Sales Executive
MPH BOOKSTORE
09.2017 - 06.2018
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Recognized and resolved compound problems that effected upper-level management and business initiatives.
- Demonstrated products and features to customers, answered questions and overcame objections.
Education
Diploma - Retail Management
POLITEKNIK NILAI
Nilai 12.2014 - 09.2017
Skills
Customer service
Accomplishments
- Regional Final in 6th Taylor’s National Culinary Challenge 2013.
- Intermediate Level in Microsoft Word seminar.
- 1st category for research based 9 FYP (Gold medal) in Politeknik Nilai.
- Volunteered social service at Pantai Morib under Politeknik Nilai for FYP project Additional Skills.
Certification
HRDFe-LATIH POWERFUL PRESENTATION SKILLS
Timeline
Senior Sales and Marketing Executive
HARVEY NORMAN
08.2019 - Current
Customer Service Specialist
Aegis bpo
07.2018 - 01.2019
Senior Sales Executive
MPH BOOKSTORE
09.2017 - 06.2018
Diploma - Retail Management
POLITEKNIK NILAI
12.2014 - 09.2017
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