Loo Wei Quan
Melaka
Summary
Service leader with business knowledge and management experience to positively impact team operations. Versed in Game industry best practices and business operations and always looking for opportunities for improvement.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Senior Manager
Gamepool Arena Melaka
Melaka, Malaysia
06.2020 - Current
- Monitored staff performance and developed improvement plans.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Advised customers on product range, price, delivery, warranties and product use.
- Handled customer enquiries, providing prompt responses to questions about products and services.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Kept shelves neat, clean and organised through visual merchandising.
Retail Sales Manager
i Mobile Computers
Johor, Malaysia
07.2018 - 11.2019
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Disassembled and removed broken equipment or building elements and installed replacements.
- Installed new hardware and software on computers, improving system efficiency and user experience.
Education
Foundation Degree in Science - Computer Science
Multimedia University
Cyberjaya01-2017
SPM -
SMK Durian Daun
Melaka01-2014
Skills
- Retail sales expertise
- Product knowledge: computers and games
- Customer service excellence
- Cash handling proficiency
- Technical support: computers and game consoles
- Console maintenance and repair
- Problem-solving skills
- Inventory management
Languages
English
Advanced
C1
Chinese (Mandarin)
Proficient
C2
Malay
Upper Intermediate
B2
Hobbies and interests
- Spends most time playing video games
- Reading books (Manga/Manhwa specifically)
- Browsing Social Media to keep myself up to date with game and tech news
Timeline
Senior Manager
Gamepool Arena Melaka
06.2020 - Current
Retail Sales Manager
i Mobile Computers
07.2018 - 11.2019
Foundation Degree in Science - Computer Science
Multimedia University
SPM -
SMK Durian Daun