Lok Yong Kang
Sandakan
Summary
Motivated professional prepared to tackle new challenges and drive positive contributions. Committed to ongoing learning and skill acquisition to meet role demands. Proactive problem solver with strong adaptability, dedicated to delivering results and supporting team growth.
Overview
4
4
Languages
11
11
years of professional experience
Work History
Part-time Worker
Xingyi Noodle Factory
06.2015 - 01.2016
- Packaged noodles efficiently to meet daily production quotas
- Assisted in various stages of noodle production, including dough preparation and machine operation
- Maintained cleanliness and organization of the work area to ensure food safety standards
- Worked collaboratively with team members to improve workflow and minimize downtime
- Operated noodle production machinery, ensuring optimal performance and adherence to quality standards.
- Trained new staff on safety protocols and efficient production techniques.
Part-time Service Staff
Foodcourt Sandakan Futsal
01.2019 - 02.2019
- Provided friendly and efficient customer service in a fast-paced food court environment
- Took and processed customer orders accurately and quickly
- Handled customer inquiries and ensured satisfaction with food and service
- Maintained cleanliness and organization of the dining area
- Assisted in daily food service operations, ensuring timely preparation and delivery of meals.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
Freelance Seller
Online Sales (Shopee)
11.2020 - 01.2022
- Directed operations of online store on Shopee focused on selling toys, games, facial masks, and various items.
- Directed promotional campaigns while adjusting pricing of product listings for strategic advantage. Handled customer inquiries, fostering positive relationships and swift issue resolution. Supervised product listing adjustments to align with market trends and consumer demands.
- Optimized operational flow by efficiently processing orders to meet customer needs. Coordinated shipping and logistics to guarantee timely delivery of products. Managed inventory practices to effectively balance supply against demand.
- Implemented basic marketing approaches to raise sales and improve customer engagement
- Refined product listings to maximize visibility and propel sales performance.
- Handled customer inquiries, effectively resolving issues and ensuring satisfaction.
- Managed product listings to enhance visibility and drive sales performance.
- Responded to customer inquiries, resolving issues efficiently and maintaining satisfaction.
Part-time Waitress & Cashier
Mr. Wu Taiwan Restaurant
10.2021 - 11.2021
- Facilitated customer orders and provided food service in a respectful and prompt manner.
- Handled cash register operations by accurately processing payments and delivering receipts.
- Upheld cleanliness in dining and cashier sections to support delightful dining experience.
- Coordinated basic customer service tasks and managed simple customer complaints or requests.
- Executed superior customer service in high-energy restaurant atmosphere.
- Streamlined customer order processing via point-of-sale system.
Full-time Service Staff & Cashier
Max Clean Laundry
11.2021 - 04.2022
- Operated the cash register, handled payments, and maintained transaction records
- Operated cash register, processed payments, and recorded transactions accurately
- Monitored machines, ensuring proper handling and care of clothing and laundry items
- Maintained cleanliness and order of service area, enhancing customer experience and satisfaction
Part-time Sales Assistant
My Mask Hub (Uptown Brunch)
04.2022 - 06.2022
- Assisted customers with product selection and provided product information
- Maintained product displays and ensured shelves were fully stocked
- Handled basic cashier duties, including processing payments and issuing receipts
- Contributed to daily sales goals and supported overall store operations
Full-time Front Office Staff
Hotel Excel Inn
06.2022 - 09.2023
- Managed guest check-ins and check-outs efficiently using front desk systems
- Handled reservations, room assignments, and responded to customer inquiries
- Provided information about hotel services and local attractions
- Ensured a welcoming and professional front-desk environment for all guests
Full-time Front Office Staff
Hotel New Winner
10.2023 - 08.2024
- Managed guest check-ins and check-outs efficiently using front desk systems
- Handled reservations, room assignments, and responded to customer inquiries
- Provided information about hotel services and local attractions
- Ensured a welcoming and professional front-desk environment for all guests
Full-time Packer / After-Sales Service / Store Assistant / Customer Service
VEETOP SDN BHD
09.2024 - Current
- Packed and prepared orders accurately for delivery and pickup
- Provided after-sales support, addressing customer inquiries and product issues
- Assisted with stock arrangement, inventory checks, and store organization
- Delivered front-line customer service, both online and in-store
Education
SPM - SPM
Sekolah Menengah Jenis Kebangsaan Tiong Hua
Sandakan, Sabah, Malaysia 04.2001 -
Skills
Order accuracy
Food presentation
Health compliance
Menu knowledge
Customer communication
Effective resource management
Open to teamwork
Willingness to learn
Integrity in conduct
Reliable
Professional interactions
Supportive attitude
Interests
Travelling, Introduce good food, Music, Playing badminton, Sing song, Song writing
Honour’s Awards
Best Reading Award (student year of 2012), By SMJK(C) pui gin
Disclaimer
I hereby confirm that all the information given is correct Signature: Date
Timeline
Full-time Packer / After-Sales Service / Store Assistant / Customer Service
VEETOP SDN BHD
09.2024 - Current
Full-time Front Office Staff
Hotel New Winner
10.2023 - 08.2024
Full-time Front Office Staff
Hotel Excel Inn
06.2022 - 09.2023
Part-time Sales Assistant
My Mask Hub (Uptown Brunch)
04.2022 - 06.2022
Full-time Service Staff & Cashier
Max Clean Laundry
11.2021 - 04.2022
Part-time Waitress & Cashier
Mr. Wu Taiwan Restaurant
10.2021 - 11.2021
Freelance Seller
Online Sales (Shopee)
11.2020 - 01.2022
Part-time Service Staff
Foodcourt Sandakan Futsal
01.2019 - 02.2019
Part-time Worker
Xingyi Noodle Factory
06.2015 - 01.2016
SPM - SPM
Sekolah Menengah Jenis Kebangsaan Tiong Hua
04.2001 -