Loh Jia Yun
Balik Pulau,
Pulau Pinang
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistance Customer Service Manager
SH WORLDWIDE LOGISTICS SDN BHD
Bayan Baru, Pulau Pinang
05.2022 - 02.2023
- Quotation
- Problem solving and give solutions to customer/internal colleagues
- Manage and assist downlines
- Book flight and arrangement for airfreight
- Plan schedule for customer
- Calculate and check for the weight break to minimize customer cost
- Provide customer flight details
- Track cargo status and update to customer
- Send email
- Provide training and guidance to downlines
- Understand each customer SOP to meet their requirement
- Booking and arrangement for local and cross-border transport
- Understand truck size for planning
- Billing
- Request rates from GSA agent
- Send pre-alert documents
- Request rates from WCA/GAA agent
- Request rates from trucker/vendor
- Sales
- Management meeting
- Almost weekly meeting about customer report, quotation and performance
- Communicate with internal colleagues, customer, vendor, driver and agent
- Handle DG cargo
- Handle temperature cargo
- Handle big tonnes cargo
- Handle both nomination and free-hand shipment
- Handle transhipment cargo
- Handle live fish cargo (discus)
Customer Service Executive
SH WORLDWIDE LOGISTICS SDN BHD
Bayan Baru, Pulau Pinang
04.2021 - 04.2022
- Quotation
- Problem solving and give solutions to customer/internal colleagues
- Book flight and arrangement for airfreight
- Plan schedule for customer
- Calculate and check for the weight break to minimize customer cost
- Provide customer flight details
- Track cargo status and update to customer
- Send email
- Understand each customer SOP to meet their requirement
- Booking and arrangement for local and cross-border transport
- Understand truck size for planning
- Billing
- Request rates from GSA agent
- Send pre-alert documents
- Request rates from WCA/GAA agent
- Request rates from trucker/vendor
- Sales
- Management meeting
- Almost weekly meeting about customer report, quotation and performance
- Communicate with internal colleagues, customer, vendor, driver and agent
- Handle DG cargo
- Handle temperature cargo
- Handle big tonnes cargo
- Handle both nomination and free-hand shipment
- Handle transhipment cargo
Customer Service Officer
SH WORLDWIDE LOGISTICS SDN BHD
Bayan Baru, Pulau Pinang
05.2020 - 03.2021
- Air Import
- Local Trucking
- Cross Border Singapore Trucking
- Quotation
- Problem Solving and provide solutions
- Manage and plan schedule for customer
- Provide customer flight details
- Track cargo status and update to customer
- Send email
- Meet each customer SOP/requirement
- Planning truck size for customer
- Billing
- Request rates from GSA/WCA/GAA agent
- Send pre-alert documents
- Request rates from trucker/vendor
- Sales
- Management meeting
- Able to handle DG cargo
- Able to handle temperature cargo
- Able to handle big tonnes cargo
- Able to handle nomination and free-hand shipment
- Able to handle transhipment cargo
Intern
SH WORLDWIDE LOGISTICS SDN BHD
Bayan Baru, Pulau Pinang
10.2019 - 03.2020
Education
MBA - Business Administration in Logistics And Transport
Asia E University
Subang Jaya, Selangor10.2023
Professional Diploma - Logistics and Transport
AK ACADEMY SDN BHD
Georgetown, Penang12.2020
Skills
- Computer Skills
- Microsoft Office Word
- Microsoft Office Excel
- Microsoft Office Power Point
- Interpersonal Skills
- Optimistic
- Diligent
- Punctual
- Willingness to learn
- Well behaved
- Responsible
- Self-Discipline
- Independence
- Friendly
- Good attitude
Accomplishments
- AK ACADEMY 2017-2019
- Regional Logistics Conference (LogM), 2017
- Certificate of Basic First Aid (ST
- JOHN AMBULAN MALAYSIA), 2017
- Regional Logistics Conference (LogM), 2018
- AK Badminton Tournament, 2018
- Ak Jungle Trekking, 2018
- Peace Road Charity Run Penang, 2018
- Multicultural Youth Service (MCYS) (Universal Peace Federation UPF), 2018
- Helper of First Aid Match & State-Level Care (Allied Healthcare Centre of Excellence), 2018
- AK Academy Combined Adult Division 3 (ST
- JOHN AMBULAN), 2018/19
- AK Junior Logistics Club (JLC) – Committee member, 2018/19
- AK Logistics Symposium (SJAM AK Academy Corps), 2019
- Corps Officer Training (ST
- JOHN AMBULAN MALAYIA), 2019
- AK Jungle Trekking, 2019
- SMJK SACRED HEART 2012-2016
- Full Attendance Award, 2015
- Fast & Furious: Drift to Success (INTI International College Penang), 2016
- Quiz Competition PNB 1 MALAYSIA, 2016
Certification
Customer Service Skill: Advanced Level
Written & Communication : Advanced Level
Team Work : Advanced Level
Problem Solving Skill : Advanced Level
Analytical Skill : Advanced Level
Affiliations
Name of Association: The Chartered Institute of Logistics and Transport
Grade: Member
Membership No: AM3926
Name of Association: The Society of Logistician, Malaysia
Grade: Member
Membership No: ALogM-196
Languages
Chinese (Mandarin)
Native language
Chinese (Mandarin)
Proficient
C2
Malay
Advanced
C1
English
Advanced
C1
Timeline
Assistance Customer Service Manager
SH WORLDWIDE LOGISTICS SDN BHD
05.2022 - 02.2023
Customer Service Executive
SH WORLDWIDE LOGISTICS SDN BHD
04.2021 - 04.2022
Customer Service Officer
SH WORLDWIDE LOGISTICS SDN BHD
05.2020 - 03.2021
Intern
SH WORLDWIDE LOGISTICS SDN BHD
10.2019 - 03.2020
MBA - Business Administration in Logistics And Transport
Asia E University
Professional Diploma - Logistics and Transport
AK ACADEMY SDN BHD