Results-driven administrative and accounts professional with over 10 years of experience in transportation, tourism, and corporate advisory sectors. Expertise in managing accounting operations, financial records, banking, P&L reporting, tour operations, and cross-border team management. Recognized for exceptional organizational skills and a strong commitment to delivering high-quality service while effectively handling multiple priorities with a positive attitude. Seeking a full-time role that offers professional challenges and the opportunity to leverage interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
Senior Admin cum Accounts
Mitways Transport and Tours Sdn Bhd
11.2013 - Current
- Handle inbound accounts, including payment tracking, reconciliations, and client invoicing.
- Process and verify inbound tour payments from customers and travel agents.
- Make payments to hotels, transport providers, and other service partners for tour operations.
- Prepare periodic financial summaries and transaction reports for management.
- Compile and maintain Profit & Loss (P&L) statements for each tour file/project to track performance and profitability.
- Maintain company bank accounts, including deposits, withdrawals, and reconciliations.
- Process staff salaries, claims, and allowances in compliance with company policies.
- Monitor cash flow and handle budgeting and forecasting for operational and project needs.
- Liaise with auditors, tax agents, and relevant authorities for required documentation.
- Coordinate with and manage staff at the India office branch for joint operations, payments, and reporting.
- Maintain accurate and up-to-date accounting records in line with regulatory requirements.
- Oversee day-to-day administrative operations, ensuring efficiency and compliance with regulations.
- Coordinate with multiple departments to ensure smooth operational flow.
- Plan and arrange outbound tour packages, including itinerary preparation, ticketing, and bookings.
- Liaise with international and local travel partners, hotels, and service providers to secure competitive rates.
- Provide exceptional customer service to both inbound and outbound tour clients from booking to post-travel feedback.
- Support senior management with documentation, scheduling, and reporting.
Prepared and issued formal offer letters in alignment with company policies and hiring procedures.
Managed onboarding process, including drafting offer letters and coordinating documentation.
Consistently met or exceeded deadlines set by management, ensuring timely project delivery
Proven ability to manage workload effectively and meet tight deadlines under pressure.
Delivered high-quality work within established timeframes as directed by leadership.
Reliably adhered to all project deadlines, contributing to team efficiency and goal achievement.
Collaborated with cross-functional teams to meet deadlines and support business objectives.
Maintained 100% on-time delivery rate for all assignments delegated by management.
Administered detailed travel itineraries for executives, including flight schedules, accommodation, and local transportation for international trips.
Handled executive travel planning, including booking flights and arranging high-quality accommodations, to facilitate smooth overseas business trips.
Ensured travel efficiency by researching and booking optimal flight options and luxury accommodations for international travel.
Managed office inventory, ensuring adequate stock levels of supplies and minimizing disruptions to daily operations.
Oversaw the procurement and distribution of office supplies, ensuring timely replenishment and cost efficiency.
Monitored inventory levels and coordinated orders for office supplies, keeping expenses within budget.
Maintained accurate records of office inventory and tracked usage patterns to optimize supply management.
Collaborated with vendors to negotiate prices and streamline the procurement process for office supplies.
Implemented inventory control procedures, reducing waste and improving office supply management.
Business Development Executive
OSM Business Advisory Sdn Bhd
07.2013 - 12.2013
- Developed business growth strategies aligned with market trends.
- Identified and pursued new client opportunities.
- Built and maintained long-term client relationships.
- Prepared tailored business proposals to secure contracts.
Sales Promoter
The Kiko & Baby
01.2011 - 12.2011
- Promoted products to customers, consistently meeting sales targets.
- Delivered excellent customer service to increase repeat business.
- Assisted in inventory control and merchandising.
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