Summary
Overview
Work History
Education
Skills
Employment Status
Timeline
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Loh Yuen Li

Customer Service
Bandar Puchong Jaya, Selangor,10

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Customer Service Executive

IGT Solutions
05.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Retail Worker

CF Card Machine Trading Sdn Bhd
05.2020 - 05.2022
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.

Retailer

Farmer Green House
02.2019 - 05.2020
  • Managed a team of associates to ensure excellent customer service and efficient store operations.
  • Trained new hires on company policies, procedures, and best practices to optimize performance.
  • Analyzed sales data and trends to identify areas of improvement and implement necessary changes for growth.
  • Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.

Education

High School Diploma -

SMK PUTRA PERDANA
Bandar Puchong Jaya, Selangor, Malaysia
04.2001 -

Skills

  • Customer Service Telephone Support
  • Handle Enquiries and Requests
  • Outbound Sales
  • Communication Skills
  • Microsoft Office
  • Multitasking

Customer relationship management

Issue escalation

Employment Status

Malaysian

Timeline

Customer Service Executive

IGT Solutions
05.2023 - Current

Retail Worker

CF Card Machine Trading Sdn Bhd
05.2020 - 05.2022

Retailer

Farmer Green House
02.2019 - 05.2020

High School Diploma -

SMK PUTRA PERDANA
04.2001 -

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Loh Yuen LiCustomer Service