Loh Mei Chie
Customer Service
Petaling Jaya, Selangor
Summary
Dynamic professional with a proven track record in customer service and administrative roles. Excelled in optimizing customer interactions and managing sensitive information with utmost discretion. Skilled in customer service support and adept at creating marketing opportunities to enhance brand awareness. Demonstrates exceptional communication and organizational abilities, ensuring customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Customer Service
Task Us
04.2023 - Current
- Collaborated with customer service personnel to optimize outbound efforts.
- Provided exceptional customer service, ensuring positive experiences for all members.
- Provided exceptional customer service, addressing client queries promptly and efficiently.
- Provided excellent customer service, resolving inquiries and issues on spot.
Admin
HLAS AUTO SDN BHD
01.2015 - 03.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Communicate with customer via the phone & email about lorry damaged part, prepare quotation to customer and double confirm all part & price with foreman. And follow up with customer about payment.
Customer Service and Promoter
XES TREDY FAMILY SHOE STORE
02.2013 - 12.2014
- Managed promotional booth setup, creating attractive displays to draw in potential customers.
- Provided product samples, coupons and informational brochures to persuade people to buy products.
- Identified interested and qualified customers to provide potential customers with additional information regarding product.
- Identified potential marketing opportunities to increase brand awareness.
Education
High School Diploma -
SMK Tropicana
Petaling Jaya, Selangor, Malaysia 04.2001 -
Skills
Customer service support
Window customer service
Outstanding customer service
Exceptional customer service
Timeline
Customer Service
Task Us
04.2023 - Current
Admin
HLAS AUTO SDN BHD
01.2015 - 03.2023
Customer Service and Promoter
XES TREDY FAMILY SHOE STORE
02.2013 - 12.2014
High School Diploma -
SMK Tropicana
04.2001 -
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