LOGITHA KUPPUSAMY
Cafe Manager
Klang,10
Summary
"To seek employment in their distinguished organization, where it would be a challenge to use she knowledge, creativity, skills, and applicable technology more efficiently and effectively, while gaining valuable knowledge and experience that may be helpful for further career growth"
PERSONAL STRENGHTS
.* Self starter, fast learner, enthusiastic innovative, decisive, and energetic who is eager to meet challenges and quickly assimilate newest and latest technologies.
* Creative trouble-shooter and problem-solver who loves challenges with ability to function well both independently and as a team member
*Proven relationship-builder with excellent interpersonal, communication, presentation and written skills.
* Leadership qualities and charisma with ability to meet deadlines and thrive under pressure with less supervision.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Café Manager
Third Mile Klang
09.2021 - Current
- Trained café employees to consistently exceed customers' expectations and provide superior service.
- Managed display products effectively to achieve consistent sales with minimal waste.
- Secured daily cash by verifying totals and making nightly deposits.
- Filled in for absent employees in any position in café, keeping operations efficient even when short-handed.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Developed and implemented strategies to promote café products and increase sales.
- Kept café in full compliance with health code standards and achieved consistent scores above [Number].
- Grew café sales by effectively marketing business and improving customer relations strategies.
- Implemented cost saving measures to reduce operational costs and align with budget.
- Created and implemented promotional campaigns to increase customer loyalty.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations
- Boosted sales growth by developing innovative marketing strategies and engaging promotional events
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Increased repeat business by implementing loyalty programs and offering exceptional customer experiences consistently.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Boosted sales growth by developing innovative marketing strategies and engaging promotional events.
- Established welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the café.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Developed partnerships with nearby businesses increasing cross-promotional opportunities raising brand awareness.
- Streamlined café operations for increased efficiency and reduced waste, with thorough inventory management.
- Implemented new technology systems such as point-of-sale software improving order accuracy reducing wait times.
- Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
- Collaborated on special event planning for café such as themed nights or holiday promotions.
- Consistently met or exceeded revenue targets through effective planning and execution of sales strategies.
- Expanded menu offerings to cater to diverse dietary preferences, enhancing overall customer satisfaction rates.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
- Fostered positive work environment through open communication channels and collaborative problem-solving approaches.
- Cultivated strong relationships with local suppliers to secure top-quality products at competitive prices.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Negotiated contracts with suppliers to secure competitive prices for products.
- Grew café sales by effectively marketing business and improving customer relations strategies.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Area Manager
Mcdonalds (Gerbang Alaf Sdn Bhd)
01.2018 - 07.2020
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume 80%.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Exceeded sales forecast figures by 80% regularly through superior customer care.
- Increased sales from $2,000 to $10,000 by rolling out new programs across regional stores.
- Spearheaded successful charity sales program resulting in 80% sales growth.
- Managed inventory and reduced shrinkage by 80% through detailed monitoring of daily operations and stock.
- Oversaw budget planning, strategy development, community outreach for organization.
- Increased overall sales by 80% through capitalizing on new potential opportunities and developing and maintaining partnerships with 50% new companies and shareholders.
- Transformed underperforming teams into productive, profitable teams.
- Dedicated to expanding client bases by building lasting relationships.
- Supervised 9 locations to enforce high-quality standards of operation.
- Negotiated contracts with vendors to secure favorable terms that benefited both parties involved
- Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes
District Manager
The Coffee Bean & Tea Leaf Malaysia Sdn.Bhd
06.2014 - 05.2017
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Built positive and productive relationships with store and field leadership.
- Modeled best practices for sales and customer service.
- Supervised [Number] locations to enforce high-quality standards of operation.
- Motivating staff by providing clear direction and positive feedback.
- Directing branch customer service activities to establish and improve customer service.
- Planning, directing and monitoring sales activities, which include communicating and tracking
- Managing account receivables and ensuring credit worthiness of all clients.
Logistics Shipping Coordinator
Asia Shield Logistics And Freight Forwarder Malaysia Sdn.Bhd.
01.2011 - 04.2014
- Generated end-of-day reports covering shipments, productivity, and financial totals.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Reviewed paperwork to determine priorities and set schedules.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Researched and identified potential new shipping vendors to explore options and acquire best rates.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes, and methods to minimize costs and enhance schedules.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Handled day-to-day shipping and receiving overseeing more than 700 packages per day
Shipping Coordinator
WSA Lines Malaysia S/B
02.2008 - 03.2010
- Improved vendor relationships through consistent communication, negotiation of rates, and prompt resolution of disputes.
- Implemented cost-saving measures to reduce overall shipping expenses while maintaining high-quality service standards.
- Supported continuous improvement initiatives within the organization by participating in process improvement projects related to logistics.
- Monitored industry trends and best practices to continuously improve the efficiency of the shipping department''s operations.
Education
High School Diploma -
Methodist Girl School Klang
Jalan Raya Barat, Kawasan 1, 41100 Klang, Selangor 01.1987 - 11.1992
Skills
Customer Engagement
Event preparation
Business marketing
Social Media Marketing
Order Management
Coffee Shop Operations
Food orders
Customer experience management
Supply Chain Coordination
Cost Control
Staff Management
Computations
Barista skills
Event Coordination
Quality Control
Timeline
Café Manager
Third Mile Klang
09.2021 - Current
Area Manager
Mcdonalds (Gerbang Alaf Sdn Bhd)
01.2018 - 07.2020
District Manager
The Coffee Bean & Tea Leaf Malaysia Sdn.Bhd
06.2014 - 05.2017
Logistics Shipping Coordinator
Asia Shield Logistics And Freight Forwarder Malaysia Sdn.Bhd.
01.2011 - 04.2014
Shipping Coordinator
WSA Lines Malaysia S/B
02.2008 - 03.2010
High School Diploma -
Methodist Girl School Klang
01.1987 - 11.1992