Summary
Overview
Work History
Education
Skills
Timeline
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LOGITHA KUPPUSAMY

Cafe Manager
Klang,10

Summary

"To seek employment in their distinguished organization, where it would be a challenge to use she knowledge, creativity, skills, and applicable technology more efficiently and effectively, while gaining valuable knowledge and experience that may be helpful for further career growth"

PERSONAL STRENGHTS

.* Self starter, fast learner, enthusiastic innovative, decisive, and energetic who is eager to meet challenges and quickly assimilate newest and latest technologies.

* Creative trouble-shooter and problem-solver who loves challenges with ability to function well both independently and as a team member

*Proven relationship-builder with excellent interpersonal, communication, presentation and written skills.

* Leadership qualities and charisma with ability to meet deadlines and thrive under pressure with less supervision.

Overview

16
16
years of professional experience
6
6
years of post-secondary education

Work History

Café Manager

Third Mile Klang
09.2021 - Current
  • Trained café employees to consistently exceed customers' expectations and provide superior service.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Filled in for absent employees in any position in café, keeping operations efficient even when short-handed.
  • Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Forecasted demand and scheduled employees effectively to handle coverage needs.
  • Developed and implemented strategies to promote café products and increase sales.
  • Kept café in full compliance with health code standards and achieved consistent scores above [Number].
  • Grew café sales by effectively marketing business and improving customer relations strategies.
  • Implemented cost saving measures to reduce operational costs and align with budget.
  • Created and implemented promotional campaigns to increase customer loyalty.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations
  • Boosted sales growth by developing innovative marketing strategies and engaging promotional events
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Increased repeat business by implementing loyalty programs and offering exceptional customer experiences consistently.
  • Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
  • Boosted sales growth by developing innovative marketing strategies and engaging promotional events.
  • Established welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the café.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Developed partnerships with nearby businesses increasing cross-promotional opportunities raising brand awareness.
  • Streamlined café operations for increased efficiency and reduced waste, with thorough inventory management.
  • Implemented new technology systems such as point-of-sale software improving order accuracy reducing wait times.
  • Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
  • Collaborated on special event planning for café such as themed nights or holiday promotions.
  • Consistently met or exceeded revenue targets through effective planning and execution of sales strategies.
  • Expanded menu offerings to cater to diverse dietary preferences, enhancing overall customer satisfaction rates.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
  • Fostered positive work environment through open communication channels and collaborative problem-solving approaches.
  • Cultivated strong relationships with local suppliers to secure top-quality products at competitive prices.
  • Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
  • Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Negotiated contracts with suppliers to secure competitive prices for products.
  • Grew café sales by effectively marketing business and improving customer relations strategies.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Area Manager

Mcdonalds (Gerbang Alaf Sdn Bhd)
01.2018 - 07.2020
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume 80%.
  • Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
  • Exceeded sales forecast figures by 80% regularly through superior customer care.
  • Increased sales from $2,000 to $10,000 by rolling out new programs across regional stores.
  • Spearheaded successful charity sales program resulting in 80% sales growth.
  • Managed inventory and reduced shrinkage by 80% through detailed monitoring of daily operations and stock.
  • Oversaw budget planning, strategy development, community outreach for organization.
  • Increased overall sales by 80% through capitalizing on new potential opportunities and developing and maintaining partnerships with 50% new companies and shareholders.
  • Transformed underperforming teams into productive, profitable teams.
  • Dedicated to expanding client bases by building lasting relationships.
  • Supervised 9 locations to enforce high-quality standards of operation.
  • Negotiated contracts with vendors to secure favorable terms that benefited both parties involved
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes

District Manager

The Coffee Bean & Tea Leaf Malaysia Sdn.Bhd
06.2014 - 05.2017
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Built positive and productive relationships with store and field leadership.
  • Modeled best practices for sales and customer service.
  • Supervised [Number] locations to enforce high-quality standards of operation.
  • Motivating staff by providing clear direction and positive feedback.
  • Directing branch customer service activities to establish and improve customer service.
  • Planning, directing and monitoring sales activities, which include communicating and tracking
  • Managing account receivables and ensuring credit worthiness of all clients.

Logistics Shipping Coordinator

Asia Shield Logistics And Freight Forwarder Malaysia Sdn.Bhd.
01.2011 - 04.2014
  • Generated end-of-day reports covering shipments, productivity, and financial totals.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Reviewed paperwork to determine priorities and set schedules.
  • Oversaw warehouse crew stocking inventory and preparing loads.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Researched and identified potential new shipping vendors to explore options and acquire best rates.
  • Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes, and methods to minimize costs and enhance schedules.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Handled day-to-day shipping and receiving overseeing more than 700 packages per day

Shipping Coordinator

WSA Lines Malaysia S/B
02.2008 - 03.2010
  • Improved vendor relationships through consistent communication, negotiation of rates, and prompt resolution of disputes.
  • Implemented cost-saving measures to reduce overall shipping expenses while maintaining high-quality service standards.
  • Supported continuous improvement initiatives within the organization by participating in process improvement projects related to logistics.
  • Monitored industry trends and best practices to continuously improve the efficiency of the shipping department''s operations.

Education

High School Diploma -

Methodist Girl School Klang
Jalan Raya Barat, Kawasan 1, 41100 Klang, Selangor
01.1987 - 11.1992

Skills

Customer Engagement

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Timeline

Café Manager

Third Mile Klang
09.2021 - Current

Area Manager

Mcdonalds (Gerbang Alaf Sdn Bhd)
01.2018 - 07.2020

District Manager

The Coffee Bean & Tea Leaf Malaysia Sdn.Bhd
06.2014 - 05.2017

Logistics Shipping Coordinator

Asia Shield Logistics And Freight Forwarder Malaysia Sdn.Bhd.
01.2011 - 04.2014

Shipping Coordinator

WSA Lines Malaysia S/B
02.2008 - 03.2010

High School Diploma -

Methodist Girl School Klang
01.1987 - 11.1992

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LOGITHA KUPPUSAMYCafe Manager