HR & Payroll System
LOGAVINODH J.RASAMY
SALES MANAGER
Shah Alam
Summary
LOGAVINODH J RASAMY (LV) Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
1
1
Language
Work History
SALES MANAGER
HR2EAZY SDN BHD
KUALA LUMPUR
05.2023 - Current
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Evaluated performance against goals and implemented appropriate development plans.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Organized promotional events and interacted with community to increase sales volume.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Prepared sales presentations for clients showing success and credibility of products.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Communicated product quality and market comparisons by creating sales presentations.
- Continually expanded knowledge of HR2EAZY (HR, PAYROLL & BUSINEES AUTOMATION TOOL) product line.
- Researched product's technical specifications and accurately communicated information.
- Developed and implemented preventive maintenance procedures.
- Created user accounts and assigned permissions.
- Identified and recommended new products based on market research and consumer analysis.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
Sales Executive
HR2EAZY SDN BHD
KUALA LUMPUR
07.2020 - 04.2023
- Analyzed past sales data and team performance to develop realistic sales goals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits by 5%.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Developed and implemented account management plans to establish customer satisfaction.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Managed sales promotions and marketing strategies on major social media sites.
- Directed sales support staff in administrative tasks to help sales reps close deals
BUSINESS OPERATION LEAD
Global Carpit Sdn Bhd (Start-Up Company)
Subang Jaya, 10
02.2019 - 08.2019
- Help identify and implement new opportunities to grow
- Handle daily operation process
- Update daily transaction in excel
- Prepare PO, Invoices and proposal
- Identify issues in business process flow for better SOP
- Conduct Social Media & offline marketing
- Partnership program
- Prepare board materials and support executive team on fundraising efforts
- Able to perform any Ad-Hoc task given time to time
- Understand company mission and suggest partnership program
- Being available 24/7 for operation issues or any others
- Creating Promo Codes
- Email blasting via Mail Chimp
- Create notifications via One Signal for Promotions and many more.
- Do designs for marketing content in CANVAS
- Worked closely with GRAB for Partnership Program
- Attend monthly Audit meeting.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
BUSINESS DEVELOPMENT EXECUTIVE
HR2eazy Sdn. Bhd (Iscistech Business Solution Sdn. Bhd)
Kuala Lumpur, 14
06.2016 - 11.2018
- Research market and industry information to develop long term growth strategy
- Time to time meeting with Manager Director & Developer Team about enchantments on Research & Development
- Team building and any other duties assigned by management from time to time
- Educate and provide new strategies for sales team to hit company’s revenue target
- Provide weekly task for sales team and up to date information of products New Enchantments
- Prepare weekly reports on sales activities and input suggestion given by sales team and consumer, about product and improve sales effectiveness
- Organize, Preparation for SME BIZFEST, HR Conferences to promoted products till current to drive sales throughout event
- Attending one on one meeting with potential client and do follow up until closed deal
- Prepare Slides as per requested by Managing Director by time to time
- Create Awareness Campaigns, Implemented Partner Program Strategies for agent & partner commission Structure to expand Business
- Work closely with TM VADS team on promoting product to Client and provide after sales support
- Reporting to Managing Director
- Attended HR Events for HRMS under company name HR2EAZY
- Creating new designs for Website, Brochure, Banners, E-Flyers and Articles
- Develop strong marketing strategy such as new price and commission scheme Partners and Company for HR2EAZY
- Prepare Quotations and proposal
- Plans for (SEO, SMO) on keywords search and advertising and ensuring result is given out
- Additional business support and working extra hours for company if needed
- Handle Social Media accounts such as Facebook, LinkedIn
- Maintaining good relationships between Clients and Partners
- Other ad hoc duties when required by management
TECHNICAL EXECUTIVE
Iscistech Business Solution Sdn. Bhd
08.2015 - 06.2016
- Scope of task as Technical Executive was more to providing both hardware and software support for both internal and onsite employees
- Installation & Configuration for SQL and MYSQL
- Renovated 2 unit's office in 5th and 7th floor as per requested by Managing Director
- Hired labor and monitor them whether all are as per plan and building rules
- Have involved in small construction projects
- Supervise from time to time, handle their salaries of daily & weekly basis
- CCTV installation and configuration (Basic)
- Upgrading PC's and Laptops hardware
- Phone line termination RJ 11
- Termination for LAN Cat E6 line RJ 45
- Configuring VMs for Dev and basic knowledge in IT
- Format OS according to company needs
- Handle all technical issues in HQ office such as , Lights, LAN cable, PABX basic knowledge
- Provided basic level IT support to company personnel
- Reported important problems to management.
- Oversaw IT department operations and training
- Coordinated IT operations activities to deliver smooth flow of daily business needs
SENIOR EXECUTIVE ADMIN CUM CUSTOMER SERVICE ASSOCIATE
Am Assurance Berhad
Petaling Jaya, 10
04.2015 - 07.2015
- Worked in banking environment
- First month word as Customer Service Executive
- Handle inquiries about GST charges on insurance through emails phone calls
- Promoted by Project Manager Officer to work as ASST.OF PROJECT MANAGEMENT OFFICER
- Thousands of Data entry about GST (Government Service Tax) for agents
- Follow meeting with PMO and provide ideas and suggestions if required
- Checking each agents GST ID is valid in RMCD (Royal Customs Department)
- Planned meetings and prepared conference rooms
- Communicate with agents if there's any issues in their commission
- Create summary of payments need to be done to agent in Word & Excel
- Had do data entry for each Agent's commission throughout whole Malaysia
- Performed administrative duties for executive management
- Answers calls minimum of 50 calls per day
- Solve inquiries about GST commission and raise tickets for unsolved issues about GST
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Created weekly and monthly reports and presentations
- Create and maintain spreadsheets using advanced Excel functions and calculations to develop reports and lists.
CUSTOMER SERVICE ASSOCIATE CUM ASSISTANT MANAGER
Lazada Malaysia
Subang Jaya, Shah Alam
02.2014 - 02.2015
- Working in E-Commerce Industry
- Answering incoming calls and updating about conversation that had over phone with customers
- Answering more than 60 calls per day
- Answering more than 150 calls per day during Sales Promotions during Flash sales
- Team building and training new agents on companies’ SOP
- Monitor Inbound calls and emails follow up
- Creating tickets and updating about customers inquiries and issues
- Requested to handle Manager Call back to customers who are facing difficulties with order or shipment as per requested by Manager or HOD
- Handle and Solve Tribunal cases assigned by superior under Consumer Rights Law
- Specialized to solve email customer sent regarding orders or any inquiries
- Have assisted walk-in customers that comes in to return their damaged/defective good to warehouse
- Provide solutions out of box
- Give complimentary Vouchers during Manager Call back
- Built customer loyalty by placing follow-up calls for customers who reported product issues
- Properly directed inbound calls in phone queues to improve call flow
- Staff Training on how to improve with customer interaction
- Received complimentary calls from customers.
- Responded to customer calls and emails to answer questions about products and services
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Executive Diploma in Business Operations & Administration - Business Operation And Administration
University Malaya
Kuala Lumpur 03.2019 - 12.2022
SPM -
SMK Kota Kemuning
Shah Alam 01.2010 - 12.2012
PMR -
SMK Kota Kemuning
Shah Alam, 10 01.2008 - 11.2010
Skills
Professional and matureExecutive presentation developmentExcellent communication skillsSolutions expertStrong problem-solving abilityAwareness of internal and external Customer needsHigh customer service standardsNew program and promotion implementationAbility to reason and think logically
Strategic account development
Business development and planning
New Business Development
Systems and software programs
Empowers high-performing sales teams
Software
Microsoft Office
VM Software
CRM
Resignation Reason
DUE TO COMPANY’S FINANCIAL ISSUES. SALARY DELAYED UP TO 3 MONTHS
Career Accomplishments
- Problem Solving
- Solved tribunal cases under Consumer Rights
- Customer service
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
- Compliment Calls
- Most Improved agent of monthly and weekly
- Achieved 80% over KPI goal.
- Research & Investigated
- Any necessary information for proper billing for insurance companies such as proper billing codes
- Multitasking
- Demonstrated proficiency in telephone, email, fax and front-desk reception within high-volume environment
- Facilitated onboarding of new employees by scheduling training, answering questions and processing paper
- Administration
- Performed administration tasks such as filing developing spreadsheets, faxing reports, for internal departmental use.
- Successfully planned and executed corporate meetings, lunches and special events for employees
- Liaise PO, invoice and billing
Nric Number
950527-03-5699
Personal Information
Notice Period: Able to start immediately
Accomplishments
- We were invited to participate for the HR Vendor of the Year Awards 2023 for,
- The Best Payroll Software
- The Best Attendance Automation System
- The Best HR Management System for Small Medium Businesses and award winning sales team at HR2eazy Sdn Bhd .
- Resolved product issue through consumer testing.
Additional Information
Brand Development and Marketing Initiatives:
- Collaborated with the marketing team to develop brand strategies that increased market visibility and customer engagement.
- Spearheaded innovative digital marketing campaigns that enhanced brand presence and customer acquisition.
New Business Development and Partnerships:
- Identified and secured lucrative partnerships, expanding the company's network and market influence.
- Negotiated and closed major deals with top-tier clients, significantly boosting the company's client portfolio.
Product Knowledge and Innovation:
- Played a pivotal role in product development discussions, offering insights from a sales perspective to enhance product appeal.
- Kept abreast of industry trends and competitor activities to inform sales strategies and product enhancements.
Timeline
SALES MANAGER
HR2EAZY SDN BHD
05.2023 - Current
Sales Executive
HR2EAZY SDN BHD
07.2020 - 04.2023
Executive Diploma in Business Operations & Administration - Business Operation And Administration
University Malaya
03.2019 - 12.2022
BUSINESS OPERATION LEAD
Global Carpit Sdn Bhd (Start-Up Company)
02.2019 - 08.2019
BUSINESS DEVELOPMENT EXECUTIVE
HR2eazy Sdn. Bhd (Iscistech Business Solution Sdn. Bhd)
06.2016 - 11.2018
TECHNICAL EXECUTIVE
Iscistech Business Solution Sdn. Bhd
08.2015 - 06.2016
SENIOR EXECUTIVE ADMIN CUM CUSTOMER SERVICE ASSOCIATE
Am Assurance Berhad
04.2015 - 07.2015
CUSTOMER SERVICE ASSOCIATE CUM ASSISTANT MANAGER
Lazada Malaysia
02.2014 - 02.2015
SPM -
SMK Kota Kemuning
01.2010 - 12.2012
PMR -
SMK Kota Kemuning
01.2008 - 11.2010