Summary
Overview
Work History
Education
Skills
Phone Numbers
Reference
Timeline
Generic
Logapriya Kumaveloo

Logapriya Kumaveloo

F&B Team Leader
Johor Bahru, Johor,01

Summary

Highly motivated and guest-centric hotel professional with 11 years of experience in delivering exceptional service. Proven ability to enhance guest satisfaction, resolve issues efficiently, and contribute to a positive work environment. Seeking a challenging role where I can leverage my skills to drive guest loyalty and operational excellence.

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Overview

14
14
years of professional experience
2012
2012
years of post-secondary education
3
3
Languages

Work History

Team Leader (Shophouse)

Shangri-La Hotel
03.2023 - Current


  • Ensure smooth daily operations of bakery.
  • Preparing and serving beverages such as espresso-based drinks, tea and other specialty drinks
  • Assign tasks, delegate responsibilities, and provide guidance and support to team members.
  • Motivate and inspire the team to achieve high standards of quality and service.
  • Scheduling staff, managing payroll
  • Address any issues or concerns promptly and effectively.
  • Maintain a clean and organized workspace, adhering to food safety and hygiene regulations.
  • Interact with customers in a friendly and professional manner, addressing their needs and concerns.
  • Monitor inventory levels and ensure that supplies are available as needed.
  • Ensure wastage is kept to a minimum and recorded
  • Collaborated with other departments to create special event menus and displays, increasing overall store performance.
  • Participate in the ordering and receiving of bakery ingredients and supplies.
  • Controlling costs and maximizing revenue.
  • Processing payments and managing cash flow.
  • Managing and responding to emails efficiently.
  • Prepare monthly accrual report.

Guest Service Officer

Shangri-La Apartments & Residences
05.2017 - 03.2023


  • Arranged for guest requests to be met prior to guest arrivals and follows up on all guest requests personally to ensure hotel staff completed them to the guests' satisfaction.
  • Coordinated with Housekeeping and Maintenance on arriving VIP's, and special requests.
  • Delivered attentive service and recognition to all.
  • Assisted guests with luggage storage and rooming guests as requested.
  • Assisted in maintaining well-stocked merchandising displays.
  • Utilized the property management system of the hotel to check in all hotel guests.
  • Directed guests and offered service including restaurant and tour reservations.
  • Campaigned to make reservations and assist guests with reservation details and all other requests.
  • Facilitated to answer phone, forward messages and faxes.
  • Processed customer payments according to established policies and procedures.
  • Prepared for group check in and out and VIP arrivals.

Waitress (The Line)

Shangri-La Hotel
03.2016 - 04.2017
  • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.
  • Check with guests to ensure that they are enjoying their meals and take action to correct any problems.
  • Take orders from patrons for food or beverages.
  • Serve food or beverages to patrons and prepare or serve specialty dishes at tables as required.
  • Provide guests with information about local areas, including giving directions.
  • Present menu to guests and answer questions about menu items, making recommendations upon request.
  • Write guest's food orders on order slips eenter orders into POS for transmittal to kitchen staff.
  • Check guest's identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
  • Set up food stations or set up dining areas to prepare for the next shift or for large parties.
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
  • Describe and recommend wines to customers.
  • Inform guests of daily specials.
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
  • Check bills to see if the correct amount has been displayed and print them out.
  • Inform guests about available modes of payment.
  • Process credit and debit card payments and ensure that guests sign receipts.
  • Count cash in the cash register at the end of each shift and ensure that it is alleviate.

Waitress (The Line Shop)

Shangri-La Hotel
04.2015 - 02.2016
  • Welcome guests as they arrive at the bakery and respond to their queries regarding baked products.
  • Provide guests with information on freshly baked products and their ingredients.
  • Assist guests in choosing cakes, pastries, cookies, breads and pies according to their specific tastes.
  • Pick chosen pieces, inquire how guests would like them to be packed and pack them according to specific instructions.
  • Maintained clean and organized workspace to optimize operations and enable partners to easily locate resources and products.
  • Prepared and provided consistent hot and cold beverages and food products by following recipe and presentation standards.
  • Reinforced and upheld operational policies and procedures for cash handling, safety, security, facilities maintenance, and inventory management.

Waitress

Goodwood Park Hotel
04.2014 - 03.2015
  • Welcome patrons and customers as they arrive.
  • Direct and escort guests to their seats.
  • Provide menus and suggest menu items.
  • Provide detailed information of menu items.
  • Suggest daily specials.
  • Repeat orders to ensure accuracy.
  • Deliver food items to tables in a professional and timely manner.
  • Provide customers with checks and take payments.

Hostess

Italiannies Sdn Bhd
12.2011 - 09.2013
  • Greet customers and patrons personally as they enter into the establishment.
  • Receive and record dining reservations on the telephone.
  • Ensure the proper setup of dining and service areas.
  • Offer appropriate seats using truly personable demeanour.
  • Politely request customers to wait in waiting area if no table is available.
  • Present menus, make recommendations and take orders.
  • Ensure the quantity of food is sufficient to cater to the number of customers.
  • Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant.
  • Resolve customers concerns in a prompt manner.
  • Liaise between staff and customers to ensure great service.
  • Order table linens, napkins and other dining supplies.

Education

O' level (SPM) -

SMK AIR ITAM

Skills

  • Trained in liquor, wine and food service
  • Food safety understanding
  • Basic Microsoft knowledge (Word, Excel & Power Point)
  • Point of Sale (POS- SHIJI INFRASYS)
  • ORACLE OPERA

Phone Numbers

+60 16557 1120 (M'sia) , +65 9386 2194 (S'pore)

Reference

1. Chef Matthew Bennink | +65 9173 3606

Executive Chef 

Shangri-La Hotel Singapore


2. Mr. Thinagaran Sinniah | +65 9238 7495

Food & Beverage Manager

Shangri-La Hotel Singapore



Timeline

Team Leader (Shophouse)

Shangri-La Hotel
03.2023 - Current

Guest Service Officer

Shangri-La Apartments & Residences
05.2017 - 03.2023

Waitress (The Line)

Shangri-La Hotel
03.2016 - 04.2017

Waitress (The Line Shop)

Shangri-La Hotel
04.2015 - 02.2016

Waitress

Goodwood Park Hotel
04.2014 - 03.2015

Hostess

Italiannies Sdn Bhd
12.2011 - 09.2013

O' level (SPM) -

SMK AIR ITAM

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Logapriya KumavelooF&B Team Leader