OFFICE & PRODUCTIVITY
LOGAMBAL A/P JIYAPALAN RAMYA
Professional Master In Business Administration (PMBA)
Johor Bahru, Johor,01
Summary
Innovative Technology Professional experienced in enhancing systems and aligning technical solutions with business objectives. Achieved organizational growth through successful project leadership and effective problem-solving skills. Focused on driving team success and adapting swiftly to new challenges.
Overview
3
3
Languages
26
26
years of professional experience
Work History
Organizational Development Consultant
PERSATUAN KEBAJIKAN BAKTI
09.2023 - Current
- Collaborated with leadership to create strategic initiatives aligned with organizational goals.
- Designed and implemented training programs to enhance employee skills and performance.
- Facilitated organizational assessments to identify development needs and opportunities for improvement.
- Developed performance metrics to gauge effectiveness of training and development efforts.
- Generated reports detailing findings and recommendations.
Agency Manager
Zurich Insurance Company
01.2014 - Current
- Developed and implemented strategies to drive sales growth across multiple lines of business.
- Managed a diverse portfolio of clients, ensuring personalized service and appropriate coverage based on individual needs.
- Led agency operations, enhancing team performance and client satisfaction.
- Mentored and trained staff, fostering professional development and improving service delivery.
- Recruited trained, and mentored a high-performing team of insurance agents, fostering professional growth and development.
- Led monthly team meetings to review performance metrics, address challenges, and celebrate successes as a cohesive unit.
- Analyzed market trends to inform strategic decisions and optimize product offerings.
- Built a culture of accountability within the organization by establishing clear expectations for individual performance.
- Continuously sought opportunities for professional development through training courses, seminars, and industry conferences, ensuring an up-to-date knowledge base.
Warehouse Manager
BAIRAV TRADING SDN BHD
09.2023 - 03.2026
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Developed strategies for space optimization within the warehouse to maximize storage capacity.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Prospected for leads to build pipeline and convert to sales opportunities.
Store Manager of Operations
ECONSAVE CASH & CARRY BAHAU
06.2007 - 12.2014
- Oversaw daily store operations, ensuring efficient workflow and optimal inventory management.
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
- Implemented loss prevention strategies, reducing shrinkage through effective training and monitoring.
- Managed staff scheduling, improving team productivity and maintaining high service standards.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
- Processed payroll submissions accurately for all employees.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Launched staff engagement, gender diversity and cultural programs in addition to a robust reporting tool that increased operational quality.
Production Manager
MARUWA (M) CERAMIC SDN BHD
01.2000 - 12.2006
- Led production team to achieve quality standards and improve operational efficiency.
- Implemented process improvements that reduced waste and optimized resource utilization.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Developed and maintained production schedules to ensure timely delivery of products.
- Monitored production metrics and conducted regular audits to identify improvement areas.
- Trained staff on safety protocols, machinery operation, and best practices in manufacturing.
Education
MBA - 3.74
Professional Master in Business Administration (PMBA)
Taman Universiti, Johor, Malaysia 04.2001 -
ISO 14001 ASPECT & IMPACT -
QCDMS CONSULTANTS (M) SDN BHD
MELAKA 04.2001 -
ISO 9001 AUDIT TRAINING -
QCDMS CONSULTANTS (M) SDN BHD
MELAKA 04.2001 -
High School Diploma -
DIPLOMA IN INFORMATION TECHNOLOGY & COMPUTER SCIENCE
INSTITUTE MIDAS SEREMBAN 04.2001 -
SPM - PASS - CREDIT 3
SEK KEB MEN PALONG 7/8 GEMAS
NEGERI SEMBILAN 04.2001 -
Skills
Organizational culture
Diversity and inclusion
Customer focus
Influencing skills
Creativity and innovation
Adaptive learning
Organizational skills
Goal setting
Organizational assessment
Change management
Employee engagement
Training development
Affiliations
- International Association of Administrative Professionals
- Society of Human Resource Management
- National Association of Social Workers
Software
GRAPHIC DESIGN
Interests
1 Leadership Development 2 Community Service 3 Entrepreneurship 4 Public Speaking
Timeline
Organizational Development Consultant
PERSATUAN KEBAJIKAN BAKTI
09.2023 - Current
Warehouse Manager
BAIRAV TRADING SDN BHD
09.2023 - 03.2026
Agency Manager
Zurich Insurance Company
01.2014 - Current
Store Manager of Operations
ECONSAVE CASH & CARRY BAHAU
06.2007 - 12.2014
MBA - 3.74
Professional Master in Business Administration (PMBA)
04.2001 -
ISO 14001 ASPECT & IMPACT -
QCDMS CONSULTANTS (M) SDN BHD
04.2001 -
ISO 9001 AUDIT TRAINING -
QCDMS CONSULTANTS (M) SDN BHD
04.2001 -
High School Diploma -
DIPLOMA IN INFORMATION TECHNOLOGY & COMPUTER SCIENCE
04.2001 -
SPM - PASS - CREDIT 3
SEK KEB MEN PALONG 7/8 GEMAS
04.2001 -
Production Manager
MARUWA (M) CERAMIC SDN BHD
01.2000 - 12.2006