NURLIYANA MOHAMAD SHAHIMIN
Training Manager
17, Jalan AU 1C/3H, Taman Keramat Permai,KUALA LUMPUR
Summary
Dedicated, disciplined, confident and goal oriented. Exceptional communicator with caring and diplomatic manner towards people. Persuasive and adaptable. Self-motivated with high energy, initiative and focus. Keen insight into the needs of others, able to listen and identify issues or problem areas and form innovative solutions. Able to work in a fast-paced environment and have the ability to think quickly. Fast learner with good interpersonal skills. Have a great interest in culinary and am very passionate about it. Able to work systematically and prefer to finish tasks given as soon as possible. Aim to be a great holistic educator in the future. Likes challenge and always giving the best effort to improve every day and willing to learn new things as no one knows everything, and every day is a learning process. Experienced lecturer with almost 10 years of experience in education. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
14
14
years of post-secondary education
2
2
Languages
Work History
Lecturer
YTL International College of Hotel Management
KUALA LUMPUR, Kuala Lumpur
11.2015 - 01.2022
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Maintained interdisciplinary study as guiding principle, establishing partnerships with faculty in other departments to draw parallels with other subjects.
- Utilized instructional technologies in course delivery for both in-class and online instruction to engage and educate students.
- Graded assignments according to strict institutional policies and upheld guidelines for academic integrity while disciplining plagiarism and cheating accordingly.
- Advised on department hiring actions to help build cohesive and successful lecturing team.
- Mentored undergraduate and graduate students in effective next-steps for education and career preparedness.
- Delivered lectures at appropriate pace and pronunciation for optimal audience comprehension by non-native English-speaking students.
- Designed and distributed lecture handouts to round out material and increase student understanding.
- Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Shifted between informal and formal methods of teaching to create multi-layered web of learning incorporating experiments, practical activities, discussions and projects into lessons.
- Created lesson plans for courses, modifying throughout year to meet time constraints and specific interests of class.
- Built strong rapport with students through class discussions and academic advisement.
- Met with students to dispense study and career advice and provide guidance and potential opportunities within chosen field.
- Applied innovative teaching methods to encourage student learning objectives.
- Created materials and exercises to illustrate application of course concepts.
- Graded quizzes, tests, homework and projects to provide students with timely academic progress information and feedback.
- Created excitement and enthusiasm in classroom by delivering engaging subject matter.
Chef Lecturer
Malaysian Hospitality College, The Mines Campus
Serdang, Selangor
11.2014 - 11.2015
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Maintained excellent attendance record, consistently arriving to work on time.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
- Drove operational improvements which resulted in savings and improved profit margins.
- Exceeded goals through effective task prioritization and great work ethic.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Maintained interdisciplinary study as guiding principle, establishing partnerships with faculty in other departments to draw parallels with other subjects.
- Utilized instructional technologies in course delivery for both in-class and online instruction to engage and educate students.
- Graded assignments according to strict institutional policies and upheld guidelines for academic integrity while disciplining plagiarism and cheating accordingly.
- Designed and distributed lecture handouts to round out material and increase student understanding.
- Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
Junior Culinary Instructor
Silverspoon International College
Puchong, Selangor Darul Ehsan
12.2012 - 10.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Monitored company inventory to keep stock levels and databases updated.
- Conducted research, gathered information from multiple sources and presented results.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
- Delivered lectures at appropriate pace and pronunciation for optimal audience comprehension by non-native English-speaking students.
- Graded assignments according to strict institutional policies and upheld guidelines for academic integrity while disciplining plagiarism and cheating accordingly.
- Maintained interdisciplinary study as guiding principle, establishing partnerships with faculty in other departments to draw parallels with other subjects.
Trainee
Seri Pacific Hotel
Kuala Lumpur, Kuala Lumpur
07.2012 - 11.2012
- Shadowed senior team members to learn all related jobs.
- Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
- Attended training courses to build understanding of processes, techniques and industry.
- Closely monitored kitchen procedures to identify potential areas for improvement.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
Waitress
Pizza Papa John's
Puchong, Selangor
09.2011 - 11.2011
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Customer Service Representative
P1 Wimax
Kuala Lumpur, Kuala Lumpur
10.2008 - 12.2008
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information regarding charge accounts and loyalty programs.
- Responded to customer requests for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
MBA - General Management (Hospitality)
Putra Business School (PBS)
Selangor 01.2019 - 03.2021
Bachelor of Science (Hons) - Culinary Arts Management
UiTM Shah Alam / Puncak Alam
Selangor 07.2014 - 07.2018
Vocational Training Officer (VTO - Training Officer For Culinary
Azmida Training Centre
Selangor 10.2013 - 02.2014
Malaysia Skills Certificate Level 3 – Food Production -
Sijil Kemahiran Malaysia Tahap 3 (SKM 3)
PPT 01.2013 - 06.2013
City & Guilds Level 2 IVQ - undefined
Gombak Integrated Boarding School (SBPIG)
Diploma - Food Preparation & Cooking
Silverspoon International College
Malaysia Skills Certificate Level 1 & 2 – Food Production - Culinary Arts
Silverspoon International College
Puchong, Selangor 01.2011 - 12.2011
Bachelor of Engineering - Electrical
University of New South Wales
Australia 02.2009 - 12.2010
Bachelor of Electrical & Electronics - Engineering
University of Birmingham
Subang Jaya 01.2008 - 12.2008
Engineering
Taylor’s University College
Subang Jaya 04.2006 - 11.2007
High School Diploma -
Sekolah Berasrama Penuh Integrasi Gombak
Gombak, Selangor. 03.2004 - 12.2005
Skills
Computer literacy
Accomplishments
- Knows well about Written Instructional Manual (WIM) for the Malaysian Skills Program
- Good in MQA documentations as per required by each courses.
- Good in administrative work, able to do planning, developing Standard Operating Procedure (SOP)
- Able to handle EAM System for Purchasing purpose
- Fast learner in understanding any systems
- Managerial skills in Strategic Planning, Operation Management and basic Financial Planning.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised and trained students in multiple cooking competition like FHM, Selangor International Culinary Competition, Teaffani Competition and more.
- Organized events with MLA Australia for a cooking demonstration in YTL ICHM, Starhill Gallery.
- Organized and assisted an event collaborated with Australian Embassy for Diana Chan.
Timeline
MBA - General Management (Hospitality)
Putra Business School (PBS)
01.2019 - 03.2021
Lecturer
YTL International College of Hotel Management
11.2015 - 01.2022
Chef Lecturer
Malaysian Hospitality College, The Mines Campus
11.2014 - 11.2015
Bachelor of Science (Hons) - Culinary Arts Management
UiTM Shah Alam / Puncak Alam
07.2014 - 07.2018
Vocational Training Officer (VTO - Training Officer For Culinary
Azmida Training Centre
10.2013 - 02.2014
Malaysia Skills Certificate Level 3 – Food Production -
Sijil Kemahiran Malaysia Tahap 3 (SKM 3)
01.2013 - 06.2013
Junior Culinary Instructor
Silverspoon International College
12.2012 - 10.2014
Trainee
Seri Pacific Hotel
07.2012 - 11.2012
Waitress
Pizza Papa John's
09.2011 - 11.2011
Malaysia Skills Certificate Level 1 & 2 – Food Production - Culinary Arts
Silverspoon International College
01.2011 - 12.2011
Bachelor of Engineering - Electrical
University of New South Wales
02.2009 - 12.2010
Customer Service Representative
P1 Wimax
10.2008 - 12.2008
Bachelor of Electrical & Electronics - Engineering
University of Birmingham
01.2008 - 12.2008
Engineering
Taylor’s University College
04.2006 - 11.2007
High School Diploma -
Sekolah Berasrama Penuh Integrasi Gombak
03.2004 - 12.2005
City & Guilds Level 2 IVQ - undefined
Gombak Integrated Boarding School (SBPIG)
Diploma - Food Preparation & Cooking
Silverspoon International College
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