TAHYATUL LIYANA BINTI RADUAN
SME Specialist
Kajang,KAJANG
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2025
2025
years of professional experience
4
4
Languages
1
1
Certificate
Work History
SME Specialist
TELEKOM MALAYSIA
KUALA LUMPUR, KUALA LUMPUR
4 2023 - Current
- To provide solutions for SME business owners that including E-Commerce, DMS and Kaspersky
- Assist with consumer need regarding fibre solutions for their homes
- #2 top sales person for Wilayah Persekutuan for the highest number of sales for convergence plan
- Top sales person for Trade-up sale numbers
- Telemarketing calls from time to time as deemed necessary
- Attend training and events for SME related
- The first Unifi Store retail outlet based in KLCC
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Customer Service Representative
TDCX(MY) Sdn Bhd
02.2022 - 06.2022
- Handling on average 25++ calls a day, with duties including providing product information, services and related enquiries
- Trained with Amadeus GDS software for ticketing and booking
- Resolve customer queries and complaints in tactful and timely manner to ensure positive customer experience
Lactation Counsellor
BondaHaven Breastfeeding Specialist & Spa
- Company Overview: Freelance Lactation Counsellor
- Consults with guideline from WHO in-house clients in breastfeeding routines and techniques
- Educates clients, families regarding benefit of breastfeeding
- Assist in review and developing policies and guidelines for breastfeeding management
- Preparing form, delivery and compile report and update client's progress in the Confinement Centre
- Freelance Lactation Counsellor
Senior Flight Attendant
Air Asia Bhd
12.2007 - 10.2018
- Improved procedural and customer relations among internal and external customers with a focus on delivering stellar customer service and increasing customer retention
- Confident, professional, excellent business communicator with sharp analytical problem solving & presentation skills
- Recognized for multi-tasking efficiently under pressure, while meeting deadlines with a positive attitude
- Extensive communications at all levels of directorship and management, utilizing tact and good judgment while addressing directors, staff members, and the general public and exercising empathetic listening skills
Education
ICDL -
ICDL CERTIFICATION
Kuala Lumpur, MalaysiaSkills
Amadeus GDS
Call Centre (inbound role)
ICDL Certified
Training and mentoring
Strong analytical skills
Customer Focus
Teamwork and Collaboration
Problem-solving abilities
Multitasking Abilities
Interpersonal Communication
Adaptability
Excellent Communication
Interpersonal Skills
Professional Demeanor
Team Leadership
Business ethics
Expected salary
MYR4,800, True
Certification
ICDL
Accomplishments
#2 TOP SALES PERSONNEL for Wilayah Persekutuan within one year of joining Telekom Malaysia
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
French
Beginner (A1)
Spanish
Beginner (A1)
Interests
Sewing
Consulting
Quote
Risk comes from not knowing what you are doing.
Warren Buffett
Timeline
Customer Service Representative
TDCX(MY) Sdn Bhd
02.2022 - 06.2022
Senior Flight Attendant
Air Asia Bhd
12.2007 - 10.2018
Lactation Counsellor
BondaHaven Breastfeeding Specialist & Spa
SME Specialist
TELEKOM MALAYSIA
4 2023 - Current
ICDL -
ICDL CERTIFICATION