Liyana Tajaludin
Kuala Lumpur
Summary
PMP-certified project manager with 15 years of experience in overseeing complex enterprise system development and IT infrastructure projects across banking, government, and enterprise sectors. Successfully led multi-million-ringgit programs from initiation to closure, ensuring alignment among cross-functional stakeholders and timely, cost-effective delivery. Proficient in agile and waterfall methodologies, ITIL frameworks, and strategic vendor management.
Overview
1
1
Certificate
19
19
years of professional experience
Work History
Enterprise Project Manager
Self-Employed
04.2026 - Current
- Directing end-to-end support, maintenance, and delivery for key enterprise systems.
- Key Projects Managed: IWK Billing System Support & Maintenance, CityConnect Portal Developement.
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
Project Manager
Cloudpoint Technology Bhd
06.2023 - 03.2026
- Reported to the Head of Project Management.
- Managed full-lifecycle execution from initiation to formal closure for major financial and corporate clients.
- Key Client Engagements & Projects: RHB Bank: Spearheaded a massive suite of network upgrades including the HTV2 Data Center Network Core Switch Refresh, Cisco ACI Spine Refresh, SDDS Expansion (HTV2 DR), Cisco APIC Controller Refresh, Mainframe Data Centre Switch Upgrade, Management Switch (Bangi & HTV2), Interconnect Netbackup Switch, NBU Upgrade & SFP for VM SAN Cluster, and Network Switch Tech Refreshes.
- Developed comprehensive project plans, outlining scopes, timelines, and resources, facilitating smooth execution.
- Facilitated regular team meetings and stakeholder updates, fostering open communication and collaborative problem-solving.
- Coordinated with clients to define project objectives and requirements, ensuring alignment with business goals.
- Regional Cyber Operations: Deployed Deep Discovery Analyzer Hardware Replacement for Cambodia and Deep Discovery Inspector for Indonesia.
- Bank Negara Malaysia: Managed Penetration Testing and Red Teaming Managed Services.
- Bank Simpanan Nasional & Alliance Bank: Managed the end-to-end implementation of corporate Endpoint Detection and Response (EDR) Systems alongside Extrahop and Gigamon.
- Sime Darby Plantation Research: Supervised the supply, installation, testing, and commissioning of Fortinet 40F, Biodiesel Firewall, and Meraki AP network devices across R&D offices in Johor and Sabah.
- University of Nottingham Malaysia & Kenanga Investment Bank: Directed comprehensive Wi-Fi Upgrades, Access Switches Tech Refreshes, and Network Technology Refreshes.
Service Delivery Project Manager
TIME dotCom Bhd
02.2023 - 05.2023
- Reported to the Service Delivery Lead.
- Oversaw day-to-day installation requests ensuring seamless service delivery to high-value enterprise clients.
- Monitored project progression, proactively resolved system reliability issues, and tracked operational KPIs across cross-functional delivery teams.
Senior Project Manager
MSP Systems (M) Sdn Bhd
04.2021 - 01.2023
- Reported to the Chief Operations Officer (COO).
- Led end-to-end execution of enterprise infrastructure and advanced security deployments for government bodies and financial institutions.
- Key Client Engagements & Projects: Bank Simpanan Nasional (BSN): Delivered the Advanced Persistent Threat (APT) System Project and a dedicated Firewall for the Wisma Ehsan Contact Center.
- Malaysian Communications and Multimedia Commission (MCMC): Successfully deployed McAfee Intrusion Prevention System (IPS), Cisco ISE System, SolarWinds, FireEye Network Threat Prevention, Cisco Secure Remote Access SSL-VPN, Tipping Point IPS, Local Area Network (LAN), and DC Spine and Leaf Switch infrastructures.
- Kumpulan Wang Amanah Pencen (KWAP): Implemented Network Access Control (NAC) systems.
- UEM Sunrise (UEMS): Managed Core Switch deployments, SD-WAN transitions, Privileged Access Management Solutions, and Cybersecurity Maturity & Compromise Assessment Services.
- Ministry of Education & Parliament Malaysia: Delivered Dynatrace Application Monitoring Tools and enterprise-grade WiFi infrastructure.
- Agrobank & Unit Penyelarasan Pelaksanaan (ICU JPM): Directed Secure Web Gateway (SWG) and Dynatrace monitoring integrations.
Project Delivery Focus
HeiTech Padu Berhad
05.2015 - 03.2021
- Reported to Head of Project Delivery / Head of PMO & Project Consultancy.
- Managed infrastructure transformation initiatives, including a large-scale core banking tech refresh for Bank Simpanan Nasional (BSN) covering Palo Alto, Clavister, Fortigate, SolarWinds, and Cisco ISE.
- Managed the BSN Enterprise Storage & Tech Refresh (ESTR) upgrading Data Center and Disaster Recovery infrastructure, alongside the Integrated Computerized Banking System (ICBS) Core Banking Application Migration.
- Overseas and local setups including BSN Wide-Area Network (WAN) configurations for branches, NetBackup maintenance, and the PNB "Branch In Bag" project (33 mini branch setups).
- Served as a Project Management Consultant for Petronas ICT (via Integrasi Erat Sdn. Bhd.) handling the High Performance Computing 2.0 Project.
- PMO Governance Focus: Served as PMO Specialist and HMS PSC Secretariat; consolidated weekly multi-project dashboards for steering committees, recorded detailed minutes of meetings (MoM), and governed signed phase documentation.
- Managed project resource sourcing by evaluating candidate resumes against technical parameters and coordinated technical interviews with HR and team leads.
Senior Project Executive, Project Management
Microlink Solution Berhad
01.2013 - 04.2015
- Reported to the Head of Bank Rakyat Team & Project Director.
- Governed Change Requests (CR) and software enhancements for the Integrated Banking System (IBS) at Bank Rakyat.
- Managed rigorous baseline updates adhering to the Project Configuration Management (CM) Plan and prepared the delivery team for successful CMMI Level 3 audits.
- Developed comprehensive documentation including project plans, support management frameworks, Gantt charts, risk matrices, and UAT specifications.
- Propose improvement initiatives to increase effectiveness and efficiency of future projects.
Executive, Project Management Office
HeiTech Padu Berhad
01.2011 - 12.2012
- Supported the Project Director and Project Manager.
- Managed scheduling, baseline documentation, and risks for projects with a total portfolio value exceeding RM 8.7 Million.
- Key Portfolios Under Governance: OpenHIS Project (Value: RM 7,000,000.00), Corrective & Preventive Maintenance for Sistem Pengurusan Pesakit (SPP) at Hospital Port Dickson, Hospital Tuanku Jaafar Seremban, Hospital Raja Perempuan Bainun, Hospital Kuala Lumpur, Hospital Tengku Ampuan Rahimah, and Hospital Kajang (Total Value: RM 1,700,000.00).
- Served as the primary event secretariat for MyGOSSCON 2011 & MyGOSSCON 2012.
Executive, Project Management & Creative Design
SKALI Web Services Sdn. Bhd
Kuala Lumpur
07.2007 - 12.2010
- Implemented MDEC Portal Guidelines and Brown University Usability Guidelines across digital deliverables for 15+ government departments and agencies, enhancing user accessibility and compliance.
- Developed project blueprints, managed resource allocation, aligned stakeholder interests, and communicated project health metrics to ministerial steering committees, ensuring project alignment with governmental objectives.
- Analysed Business Requirement Studies (BRS) to customise web design architecture and completed Industrial Training programming frameworks within Portal Development, contributing to enhanced project deliverables.
Industrial Training, Programmer
SKALI Sdn. Bhd
01.2007 - 06.2007
- Developed user-friendly portal using NeoFission, adhering to best practices for optimal user experience.
- Classified portal categories based on features and applied Portal Development Methodology for structured development.
Education
Diploma - Computer Science / Information Technology
Universiti Teknologi MARA
Shah Alam12-2007
Skills
- Project Lifecycle Management
- Agile
- Waterfall
- PMO Governance
- Risk Management
- Change Management
- ITIL Framework
- Cybersecurity
- Network Security
- Infrastructure upgrades
- Network upgrades
- Budgeting
- Cost Control
- MS Project
- Excel
- Visio
- PowerPoint
- Stakeholder Management
- Vendor Management
Certification
- PMP
- Change Management Foundation V3
Accomplishments
- 50+ Projects Delivered: Software Applications, Digital Portals, Infrastructure, Data Centers, Cybersecurity
- Managed multi-country teams of up to 20 professionals across business and technology functions.
- Strengthened PMO controls, reporting, and project governance to improve delivery performance and stakeholder engagement.
Languages
English
Proficient
C2
Malay
Proficient
C2
Timeline
Enterprise Project Manager
Self-Employed
04.2026 - Current
Project Manager
Cloudpoint Technology Bhd
06.2023 - 03.2026
Service Delivery Project Manager
TIME dotCom Bhd
02.2023 - 05.2023
Senior Project Manager
MSP Systems (M) Sdn Bhd
04.2021 - 01.2023
Project Delivery Focus
HeiTech Padu Berhad
05.2015 - 03.2021
Senior Project Executive, Project Management
Microlink Solution Berhad
01.2013 - 04.2015
Executive, Project Management Office
HeiTech Padu Berhad
01.2011 - 12.2012
Executive, Project Management & Creative Design
SKALI Web Services Sdn. Bhd
07.2007 - 12.2010
Industrial Training, Programmer
SKALI Sdn. Bhd
01.2007 - 06.2007
Diploma - Computer Science / Information Technology
Universiti Teknologi MARA
Custom
Project Lifecycle Management, Agile, Waterfall, ITIL Framework, IT Infrastructure Upgrades, Cybersecurity, Data Center & Network Refreshes, Penetration Testing & Red Teaming, Stakeholder & Vendor Management, Risk & Change Management, Budgeting & Cost Control, PMO Governance & Audit Readiness, MS Project, Visio, Excel, PowerPoint