Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Li Theng Lou

Li Theng Lou

Sandakan, Sabah,12

Summary

Branch Service Manager with extensive operational management experience and a strong focus on customer service excellence. Demonstrated success in resolving complex complaints and enhancing team performance, leading to increased customer satisfaction and operational efficiency. Proven ability to transform underperforming branches into profitable units through strategic initiatives and effective leadership.

Overview

21
21
years of professional experience

Work History

Branch Service Manager

Tan Chong Ekspres Auto Servis Sdn Bhd
Sandakan, Sabah, Malaysia
10.2004 - Current
  • Resolved escalated customer complaints through strategic problem-solving and effective communication.
  • Managed daily branch operations to ensure efficient service delivery and transaction accuracy.
  • Coached and mentored staff, resulting in enhanced sales performance.
  • Monitored inventory levels and ordered supplies to maintain branch readiness.
  • Implemented customer service policies to optimize satisfaction.
  • Conducted daily cash audits to detect discrepancies and uphold financial integrity.
  • Fostered team collaboration to promote a positive work environment.

Education

Some College (No Degree) - Double Diploma in Accounting & Cost Accounting

Yu Yuan Department Of Commercial Studies
Sandakan, Sabah
11-2002

Skills

  • Operations oversight
  • Client service policies
  • Analytical problem solving
  • Collaborative teamwork
  • Performance assessment
  • Inventory control
  • Debt collections
  • Personnel management
  • Effective communication

Languages

Chinese (Cantonese)
First Language
Chinese (Mandarin)
Proficient (C2)
C2
English
Intermediate (B1)
B1
Malay
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Branch Service Manager

Tan Chong Ekspres Auto Servis Sdn Bhd
10.2004 - Current

Some College (No Degree) - Double Diploma in Accounting & Cost Accounting

Yu Yuan Department Of Commercial Studies
Li Theng Lou