Lip Shu Chin (Leos) Age: 28
Optician
Cheras, Selangor
Summary
Dynamic and results-driven Certified Optician with a proven track record at Happy Eyecare, excelling in prescription accuracy and customer engagement. Expert in eyewear fitting and staff training, enhancing team performance and customer satisfaction. Recognized for optimizing sales through effective problem resolution and comprehensive optical assessments.
Driven Retail Manager with more than 5 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Sales Assistant/Certified Optician
Happy Eyecare
05.2016 - 09.2020
- Provided exceptional customer service by accurately addressing patient inquiries and recommending suitable eyewear solutions.
- Assisted in fitting and dispensing eyewear, ensuring compliance with prescription specifications and enhancing patient satisfaction.
- Conducted thorough optical measurements and adjustments, resulting in improved product accuracy and customer comfort.
- Collaborated with team members to streamline inventory management processes, enhancing efficiency in product availability.
- Trained new staff in optical procedures and customer service best practices, fostering a knowledgeable team environment.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Retail Manager/Certified Optician
One Visual Eyewear
09.2020 - Current
- Developed and implemented training programs for new staff, improving team performance and service delivery.
- Collaborated with vendors to optimize product selection, resulting in increased sales and customer engagement.
- Controlled store inventory and reviewed cash handling and operations reports.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Conducted comprehensive vision tests and assessments to ensure accurate prescriptions and optimal lens fittings.
- Provided expert guidance to customers on eyewear choices, enhancing overall customer experience and satisfaction.
Education
Optician
Axismatics Professional Institute
Kuala Lumpur10-2019
Skills
Eye Test
Timeline
Retail Manager/Certified Optician
One Visual Eyewear
09.2020 - Current
Sales Assistant/Certified Optician
Happy Eyecare
05.2016 - 09.2020
Optician
Axismatics Professional Institute