Lip Hwang Loo
Cheras, Selangor
Summary
Dynamic Senior Team Leader at Prouvers with a proven track record in strategic planning and team development. Enhanced productivity through efficient workflows and effective conflict management. Successfully led quality assurance for software implementations, ensuring timely deployments. Skilled in complaint resolution, fostering exceptional customer experiences while training new hires to elevate team performance.
Overview
5
5
years of professional experience
Work History
Senior Team Leader
Prouvers
Sri Petaling
05.2022 - 08.2025
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Enhanced team productivity by enhancing current workflow and implementing efficient new workflow processes and optimizing resource allocation.
- Discovered training needs and provided coaching.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Produced weekly, daily and monthly activity reports and forecasts.
- Plotting Time Table and allocating off days and leaves.
Team Leader
Scicom (MSC) Berhad
07.2020 - 05.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Education
Bachelor of Arts - Public Relations
Tunku Abdul Rahman University of Management And Technology
Kuala Lumpur 04.2001 -
Skills
Strategic planning
Conflict management
Coaching and mentoring
Customer focus
Timeline
Senior Team Leader
Prouvers
05.2022 - 08.2025
Team Leader
Scicom (MSC) Berhad
07.2020 - 05.2022
Bachelor of Arts - Public Relations
Tunku Abdul Rahman University of Management And Technology
04.2001 -