SAP
LIONEL TSU
Operation Manager
Kuching
Summary
Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
17
17
years of professional experience
Work History
Operations Manager
Guana Enterprise
01.2018 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Site Operation Manager
Fu Sheng Glass & Aluminum
12.2013 - 04.2017
- Optimized inventory management systems for efficient material tracking and usage control.
- Played an instrumental role in expanding business operations into new markets by strategically analyzing growth opportunities.
- Mentored junior team members, fostering professional development and career advancement opportunities within the company.
- Coordinated with stakeholders on project requirements, ensuring alignment between expectations and deliverables.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties in terms of cost savings and service quality.
- Launched new initiatives to improve overall site performance, contributing to company growth.
Sales & Operation Manager
Leader Glass Whosale
12.2011 - 04.2013
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Senior Sales Manager
PPG Protective & Marine Coatings
02.2011 - 12.2011
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Marketing Manager
Weida Integrated Industries
03.2010 - 01.2011
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Boosted sales performance through the creation of engaging promotional materials and targeted advertising strategies.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
Business Development Manager
Linde Gas Inc / AGA (formerly Eastern Oxygen)
09.2007 - 03.2010
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
- Represented company and promoted products at conferences and industry events.
- Launched new product lines by conducting extensive competitor analysis and identifying gaps in existing market offerings.
- Led cross-functional teams to launch marketing campaigns, resulting in increased brand awareness.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
Diploma - Diploma in American Hotel & Motel Management
Stamford College
Kuching, Sarawak, Malaysia 04.2001 -
SPM -
SMB St Joseph
Kuching, Malaysia 04.2001 -
Skills
Operations Management
Problem-Solving
Customer Service
Performance monitoring
Process Improvement
Staff Management
Organizational Management
MS Office
Team Leadership
Operations Monitoring
Data Analysis
Business Development
Business Planning
Planning and Implementation
Client Relationships
Project Management
Websites
Software
Microsoft Office
Languages
English
Native language
Chinese (Mandarin)
Advanced
C1
Malay
Advanced
C1
Timeline
Operations Manager
Guana Enterprise
01.2018 - Current
Site Operation Manager
Fu Sheng Glass & Aluminum
12.2013 - 04.2017
Sales & Operation Manager
Leader Glass Whosale
12.2011 - 04.2013
Senior Sales Manager
PPG Protective & Marine Coatings
02.2011 - 12.2011
Marketing Manager
Weida Integrated Industries
03.2010 - 01.2011
Business Development Manager
Linde Gas Inc / AGA (formerly Eastern Oxygen)
09.2007 - 03.2010
Diploma - Diploma in American Hotel & Motel Management
Stamford College
04.2001 -
SPM -
SMB St Joseph
04.2001 -
Similar Profiles
Reese TyrrellReese Tyrrell
Outside Staff Member at North Guana OutpostOutside Staff Member at North Guana Outpost
Matt MurphyMatt Murphy
Assistant Manager at Enterprise Holdings, Enterprise Rent-A-CarAssistant Manager at Enterprise Holdings, Enterprise Rent-A-Car
Tito CarrenoTito Carreno
Salesperson at TC Enterprise USA & TC Enterprise VenezuelaSalesperson at TC Enterprise USA & TC Enterprise Venezuela
PRISCILLYA STEVENSON SATUPRISCILLYA STEVENSON SATU
Teaching Staff - Automotive SKM Level 4 (Intern) at Automotive and Welding Institute of SarawakTeaching Staff - Automotive SKM Level 4 (Intern) at Automotive and Welding Institute of Sarawak
Clement ChungClement Chung
Casual Chef at Bar Wa IzakayaCasual Chef at Bar Wa Izakaya