Lin Lin Lee

Clinic RX

11.2024 - Current

Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Maintained friendly and professional customer interactions.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Increased branch profitability by implementing cost-saving measures and streamlining operational processes.

TIAN CHENG BIRD NEST SDN. BHD

01.2022 - 08.2024

Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
Negotiated favorable contracts with vendors, resulting in cost savings on various HR services and products.
Facilitated open communication channels between employees and management to promote a positive workplace culture.
Streamlined HR processes by implementing efficient workflows and reducing paperwork.
Developed comprehensive onboarding programs to ensure new employees'' smooth transition into the organization.
Implemented successful training programs, enhancing employee skills and productivity levels across the organization.
Increased talent pool by implementing effective recruitment strategies, including targeted job postings and networking events.
Conducted thorough employee evaluations to identify areas for improvement, providing constructive feedback and guidance for growth opportunities.
Ensured compliance with labor laws and regulations by staying current on industry best practices and updating policies accordingly.

SK-II

01.2002 - 12.2021

Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
Streamlined appointment booking process using digital tools, improving efficiency within the team while enhancing the overall client experience.
Developed strong rapport with clients, leading to repeat business and increased clientele base.
Implemented client retention strategies such as follow-up calls or emails, contributing to a high level of customer loyalty.
Built lasting relationships with key industry influencers, securing partnerships that resulted in increased exposure for the business.
Organized seasonal beauty consultations and workshops to showcase new products and maintain customer engagement.
Maintained an organized workspace by regularly restocking inventory and ensuring a clean environment for customers.
Conducted makeup tutorials and skincare workshops for groups of various sizes, resulting in improved product knowledge among customers.
Increased sales revenue through effective upselling of premium skincare products and cosmetic lines.

Summary