Lingaathiran A/L A. Menachi Sundram
Pelabuhan Klang
Summary
Experienced professional with a strong background in automation and customer service, having developed end-to-end workflows and RTA bots at Daythree Business Services SDN BHD to enhance operational efficiency. Demonstrated expertise in programming with Java and Python, web application development, and data analysis. Proven ability to manage customer relationships effectively, resolve issues swiftly, and facilitate communication between teams. Career goal includes leveraging technical skills and customer service experience to drive data-driven decision-making and improve organisational performance.
Overview
7
7
years of professional experience
Work History
Internship
Daythree Business Services SDN BHD
Shah Alam, Selangor
01.2026 - 04.2026
- Built end-to-end automation workflows for state population data, including downloading, processing, analysing, and reporting to support data-driven decision making.
- Built end-to-end automation workflows, including downloading, processing, analyzing, and reporting state population data.
- Developed and maintained RTA bots using Automation Anywhere, troubleshooting issues and implementing client-requested automations to enhance operational efficiency.
- Automated extraction and processing of employee access logs from Vault Enterprise Site, filtering and exporting data to Excel for streamlined reporting.
Customer Service
Daythree Business Services Sdn Bhd
03.2025 - 12.2025
- Responded to customer emails by providing timely and informative replies.
- Provided floor support to help other agents
- Facilitated communication between customers and agents to enhance service delivery.
Customer Service
Daythree Business Services Sdn Bhd
02.2024 - 06.2024
- Provided excellent customer service, addressing tenant concerns with empathy and professionalism.
- Provided friendly and informative customer service, answering queries about ride specifications.
- Provided customer service, addressing queries and concerns regarding paint jobs.
- Assisted customers in troubleshooting issues while maintaining accurate records of complaints.
- Responded to inquiries, addressing customer questions and providing relevant information.
Supervisor
Aeon Bukit Tinggi
11.2022 - 05.2023
- Gave clear staff instructions to achieve production output.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Oversaw stocking and replenishment of merchandise, maintaining optimal inventory levels to support customer demand.
- Maintained high standards of cleanliness and organisation in the workplace.
- Reported maintenance needs to supervisor promptly, ensuring repairs were addressed swiftly and enhancing safety.
Promoter
Tesco Bukit Tinggi
09.2019 - 07.2020
- Promoted company products and experiences with passion and enthusiasm, increasing customer engagement.
- Promoted product range in supermarket section to enhance customer engagement.
- Engaged with customers on sales floor, providing product knowledge and advice to facilitate purchase decisions.
- Worked flexibly across different locations to support promotional events and activities.
Education
Diploma - Computer Science
INTI International College Subang
Subang Jaya, Selangor01-2024
High School - Sijil Pelajaran Malaysia
SMK Tengku Ampuan Jemaah
Pelabuhan Klang01-2019
Skills
- Programming in Java and Python
- Web application development
- Fundamentals of SQL databases
- Database administration
- Software engineering basics
- Proficiency in automation tools
- Workflow automation expertise
- Data analysis capabilities
- Troubleshooting technical issues
- Team collaboration skills
- Mindset for ongoing learning
- Effective client communication strategies
- Management of customer relationships
- Strategies for enhancing performance
- Skills in decision-making
Accomplishments
- Event Organizer, Inti International College Subang, Indian Cultural Society, 2022, Introduced innovative elements which boosted attendees. Received certificate for the Most Committed Student.
- Maintenance Head, Inti International College Subang, Indian Cultural Society, 2022, Resolved critical technical issues to minimize event disruption. Monitored system performance during event, provide immediate support to maintain optimal functionality.
- TreeCad: A Gamified Mathematics Learning Platform for Secondary Students, INTI International College Subang, The name reflects the idea of the concept, combining learning and the spirit of a game.
- Atheling IT Asset Management System, INTI International College Subang, Atheling IT Asset Management System brings several practical advantages to Doko Tea Tree, providing comprehensive support for its IT asset management.
Languages
English
Bahasa Malaysia
Internship
Daythree Business Services SDN BHD, Level 8, Tower 7 UOA Business Park No 1, Jalan Pengaturcara U1/51, Shah Alam, Selangor, 40150, 2026-01-01, 2026-04-30, Worked with Automation Anywhere to develop and maintain RTA bots, handling troubleshooting and client-requested automations., Automated extraction and processing of employee access logs from Vault Enterprise Site, including filtering and exporting data to Excel., Developed an attendance monitoring automation system with automated email notifications for timely updates., Built end-to-end automation workflows, including downloading, processing, analyzing, and reporting state population data.
Timeline
Internship
Daythree Business Services SDN BHD
01.2026 - 04.2026
Customer Service
Daythree Business Services Sdn Bhd
03.2025 - 12.2025
Customer Service
Daythree Business Services Sdn Bhd
02.2024 - 06.2024
Supervisor
Aeon Bukit Tinggi
11.2022 - 05.2023
Promoter
Tesco Bukit Tinggi
09.2019 - 07.2020
Diploma - Computer Science
INTI International College Subang
High School - Sijil Pelajaran Malaysia
SMK Tengku Ampuan Jemaah